Work at Clarkson Shipping Agency as Customer Services Supervisor & Documentation Officer
Essential Duties and Responsibilities:-
First & main point of contact with the agency customers abroad. Appointment & inquires replying / answering the objections / clarifications or any needed information for the vessels Owners / Charterers / Brokers, etc.
Manage, organize & oversee the coordination of all vessels operations for Bulk Carriers all over Egyptian ports.
The key role in vsls operation, Coordinate & Dealing day to day with vsls principals, port authorities, customs & other statutory authorities for berthing scheduling, Loading and Discharging Operations to minimize vsls time alongside in order to earn dispatch for customers & reduce costs.
Provide accurate & timely reports " Cargo operations, Berthing prospects, Pre-arrival info, Arrival & Departure reports…etc " to principals as per ISO guideline.
Provide quality services to internal and external customers in all assigned tasks, while upholding the company values at all times.
Leading & Close liaison with Port Authorities, Masters, Surveyors, Cargo Underwriters, P&I clubs & all concerned parties, etc.. for the amicable settlement of claims against losses in case arises!
Preparing & Performing Cargo documents (Bs/L, Cargo Manifest, Delivery Orders, and Mate Receipt & Master's Receipt).
Monitor delivery schedules and coordinate with services providers & other parties for prompt & timely rendering of services required by vessel principals as the flowing:
A. Delivery of spare parts, including Custom clearance at AirPort (via repetitive at AirPort), transportation fm Airport till the final delivery destination.
B. Organizing for bunkers, fresh Water, fresh provisions, medical assistance, disposal of sludge and slops.
C. Crew Change, including reception at Airports, entry Visa (via repetitive at AirPort), transportation fm AirPort to the Port, hotel accommodation, coordinate with Ports branches for signing On / Off formalities …… etc.
Reporting directly to the branch manager & liaise regularly with senior management for under ongoing activities & future developments can be achieved.
Available for help and support other team members in their daily activity.
Preparation of ports reports like Cargoes import reports, Line up reports "Monthly, weekly & daily basis".
Maintain ports records, including providing tracking or shipping history information to customers on request.
Maintains accurate records for all vessels, and activity reports & ensure they are complete & up to date.
- مجال الشركة:
- الشحن
- الدور الوظيفي:
-
النقل والخدمات اللوجستية
