CORPORATE TRADE & CUSTOMS COMPLIANCE
Dp World
Total years of experience :17 years, 8 Months
o Classified products for import and export using according to international and local tariff regulations. (ITAR, EAR99, Rule of origin and HS classifications).
o Ensured global import, export and supply chain security compliance by implementing international trade data.
o Maintained records of import, export and supply chain compliance in accordance with government regulations.
o Reconciled discrepancies and audit import and export documentation to ensure compliance and accuracy.
o Certified trade and logistics professional from CMILT
o Distributed performance reports to measure supply chain compliance programs.
o Developed policies and procedures to assure compliance with import and export laws.
o Worked closely and arrange meeting with Dubai Customs various departments regarding tariff classifications, audits, regulations, valuation, etc
o Coordinate with local authority and arrange necessary documents for duty exemption.
o Knowledge of and experience with Oracle Management and SAP ERP System.
o Ensure operational excellence, prioritization and organization.
o Prepared responses to customer requests in a timely manner.
o Assisted in training and providing project-specific expertise to our internal customers.
o Performed other work-related duties when assigned.
Roles and Responsibilities:
•Achieve the agreed individual sales targets ensure compliance with the bank’s policies and procedures.
•Build and maintain effective business relationship with customers
•Promote bank retail products and services to potential customers by making proactive sales efforts and capitalizing on cross selling opportunities in order to achieve the sales targets.
• Assist in conducting promotional activities, meetings and road shows in the assigned area to achieve the budgeted sales volumes
•Ensure the submitted customer applications and documentations are complete and error free.
•Follow up for Document discrepancies which have been approved as Deferrals.
•Minimize errors and act upon them for correction and re-submission if any.
• Provide Sales MIS to Team Leader on regular basis.
•Provide ongoing customer / market feedback to Team Leader to improve business
Roles and Responsibilities:
•Solve technical problems of blackberry and mobile services.
•Train new staff on blackberry service and technical support.
•Troubleshoot Mobile, blackberry, Internet & landlines technical problems.
•Demonstrated high quality, results-driven, prompt, and professional customer service to instil confidence in technical advice and direction.
•Reduced stress levels of customers by adopting a cooperative attitude and positive approach to every task and assignment.
•Communicate with corporate customer via multiple communication channels.
•Analyze problems and develop solutions to meet customer needs.
•Report software bugs and design.
•Excellent customer service and communication skills.
•Performed supervisor calls on behalf of management.
•Co-ordinate with Corporate Quality Team in improving Key Performance Indicators.
MBA
2012: BBA graduated- Preston University Ajman
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