Mahmoud Elawady

• Leading the design and set-up of Minds project management office, establishing the PMO as a central function within Mind
• Maintaining expert knowledge of organizational strategies and needs
• Prioritising projects as per strategic business objectives
• Building and maintaining strong client relationships
• Identifying new business opportunities and markets for expansion specially in fintech and banking sector
• Applying best practices, policies, and tools to enhance organizational capabilities
• Keeping effective leadership and mentoring skills to foster a high-performance culture
• Maintaining oversight of live/ potential projects and provide regular performance reports to Top Management
• Ongoing management and continuous improvement of the PMO, ensuring that BVS has the project management capabilities
to deliver large complex projects across our operations and strategic implementation.
• Working closely with colleagues across teams to ensure that robust project management principles are embedded in key
processes

• Spearheading a portfolio of complex initiatives spanning multiple projects in the MNC sector
• Overseeing project success reporting, metric analysis, and deployment management activities
• Coordinating efforts with team members and various stakeholders to ensure adherence to company rules and customer contracts
• Coaching and mentoring new team members on workflows and company systems
• Participating in the establishment of best practices, policies, and tools to enhance organizational capabilities
• Collaborating with departments to optimize project resource management plans
• Supporting Presales and sales teams with technical expertise to identify suitable customer solutions
• Driving process improvements and partnerships to ensure project success and customer satisfaction

• Spearheaded the development of a successful project methodology, ensured timely project delivery, adherence to budget, and high customer satisfaction levels
• Achieved excellence in developing and managing content management systems like Joomla and Wordpress, including themes, templates, plugins, and modules
• Coordinated internal resources and third-party vendors to guarantee flawless project execution
• Mentored and coached new team members on workflows and internal processes, fostered a culture of continuous learning and improvement
• Developed and managed CMS like Joomla and Wordpress, coordinated internal resources, and ensured project delivery within budget and customer satisfaction
• Proactively managed customer values, stakeholder engagement, project risks, and issues to mitigate challenges and drive project success
• Well-versed in utilizing cPanel & WHM Features for efficient project execution
• Showcased successful project outcomes through websites such as Sipes.net, Innovativasmartsolutions.com, & more
• Empowered team members to make decisions and contribute innovative ideas

• Spearheaded the development of a successful project methodology, ensured timely project delivery, adherence to budget,
and high customer satisfaction levels
• Achieved excellence in developing and managing content management systems like Joomla and Wordpress, including
themes, templates, plugins, and modules
• Coordinated internal resources and third-party vendors to guarantee flawless project execution
• Mentored and coached new team members on workflows and internal processes, fostered a culture of continuous learning
and improvement
• Developed and managed CMS like Joomla and Wordpress, coordinated internal resources, and ensured project delivery
within budget and customer satisfaction
• Proactively managed customer values, stakeholder engagement, project risks, and issues to mitigate challenges and drive
project success
• Well-versed in utilizing cPanel & WHM Features for efficient project execution
• Showcased successful project outcomes through websites such as Sipes.net, Innovativasmartsolutions.com, & more
• Empowered team members to make decisions and contribute innovative ideas

• Oversaw project deliveries to ensure alignment with scope and contractual obligations
• Coordinated daily tasks of the project team to meet deadlines and quality benchmarks
• Worked as the primary point of contact for customers, facilitated smooth communication
• Optimized task durations and dependencies, resulting in a 20% improvement in project timelines
• Managed resource allocation from various departments to support project requirements
• Monitored and controlled enterprise projects to identify and address weaknesses and conflicts
• Implemented enhancements to optimize task durations and dependencies for better project time frame
• Facilitated knowledge transfer among team members and cross-functional collaboration

• Oversaw project deliveries to ensure alignment with scope and contractual obligations
• Coordinated daily tasks of the project team to meet deadlines and quality benchmarks
• Worked as the primary point of contact for customers, facilitated smooth communication
• Optimized task durations and dependencies, resulting in a 20% improvement in project timelines
• Managed resource allocation from various departments to support project requirements
• Monitored and controlled enterprise projects to identify and address weaknesses and conflicts
• Implemented enhancements to optimize task durations and dependencies for better project time frame
• Facilitated knowledge transfer among team members and cross-functional collaboration
• Familiar with PMS like Jira, Clickup, Microsoft Project, and workfront

• Spearheaded the technical solutions for projects, ensured alignment with customer requirements and obtained necessary signoffs
• Managed the configurations of hardware across a range of devices including Cisco routers, Juniper routers, Cisco switches, voice gateways, modems, and firewalls
• Executed network components provisioning to support seamless service delivery
• Conducted on-site visits to Enterprise customers and the Telecom Egypt central office for service delivery & issue resolution
• Provided guidance to technicians for the efficient physical implementation of various cables like leased line, microwave, MSAN, and DSL
• Led the preparation and execution of lab tests for new features and equipment to guarantee flawless performance pre-installation
• Implemented the BFD protocol for Main and Backup solutions for the first time, enhancing network reliability & performance
• Introduced new router models to meet future customer needs, resulting in improved service capabilities and customer satisfaction

• Spearheaded the technical solutions for projects, ensured alignment with customer requirements and obtained necessary
signoffs
• Managed the configurations of hardware across a range of devices including Cisco routers, Juniper routers, Cisco switches,
voice gateways, modems, and firewalls
• Executed network components provisioning to support seamless service delivery
• Conducted on-site visits to Enterprise customers and the Telecom Egypt central office for service delivery & issue resolution
• Provided guidance to technicians for the efficient physical implementation of various cables like leased line, microwave,
MSAN, and DSL
• Led the preparation and execution of lab tests for new features and equipment to guarantee flawless performance pre
installation
• Implemented the BFD protocol for Main and Backup solutions for the first time, enhancing network reliability & performance
• Introduced new router models to meet future customer needs, resulting in improved service capabilities and customer
satisfaction

• Spearheaded technical support for Mobinil Wi-Fi end-users and internal customers, ensured seamless service delivery
• Mentored team members on resolving escalated cases, provided on-the-spot support and guidance
• Utilized phone calls, emails, and Live chat to deliver technical support for Triple Play customers
• Developed Knowledge Base to onboard new team members and maintain service support durability

• Spearheaded technical support for Mobinil Wi-Fi end-users and internal customers, ensured seamless service delivery
• Mentored team members on resolving escalated cases, provided on-the-spot support and guidance
• Utilized phone calls, emails, and Live chat to deliver technical support for Triple Play customers
• Developed Knowledge Base to onboard new team members and maintain service support durability

• Executed daily process quality audits to uphold service quality in alignment with company standards
• Monitored support team members to enhance end-user satisfaction and service delivery
• Gathered common customer complaints for analysis and shared with relevant stakeholders
• Identified and evaluated team mistakes to drive performance improvements and ensure service excellence