Senior Project Manager
Orange Egypt
Total years of experience :17 years, 4 Months
• Spearheading a portfolio of complex initiatives spanning multiple projects in the MNC sector
• Overseeing project success reporting, metric analysis, and deployment management activities
• Coordinating efforts with team members and various stakeholders to ensure adherence to company rules and customer contracts
• Coaching and mentoring new team members on workflows and company systems
• Participating in the establishment of best practices, policies, and tools to enhance organizational capabilities
• Collaborating with departments to optimize project resource management plans
• Supporting Presales and sales teams with technical expertise to identify suitable customer solutions
• Driving process improvements and partnerships to ensure project success and customer satisfaction
• Spearheaded the development of a successful project methodology, ensured timely project delivery, adherence to budget, and high customer satisfaction levels
• Achieved excellence in developing and managing content management systems like Joomla and Wordpress, including themes, templates, plugins, and modules
• Coordinated internal resources and third-party vendors to guarantee flawless project execution
• Mentored and coached new team members on workflows and internal processes, fostered a culture of continuous learning and improvement
• Developed and managed CMS like Joomla and Wordpress, coordinated internal resources, and ensured project delivery within budget and customer satisfaction
• Proactively managed customer values, stakeholder engagement, project risks, and issues to mitigate challenges and drive project success
• Well-versed in utilizing cPanel & WHM Features for efficient project execution
• Showcased successful project outcomes through websites such as Sipes.net, Innovativasmartsolutions.com, & more
• Empowered team members to make decisions and contribute innovative ideas
• Oversaw project deliveries to ensure alignment with scope and contractual obligations
• Coordinated daily tasks of the project team to meet deadlines and quality benchmarks
• Worked as the primary point of contact for customers, facilitated smooth communication
• Optimized task durations and dependencies, resulting in a 20% improvement in project timelines
• Managed resource allocation from various departments to support project requirements
• Monitored and controlled enterprise projects to identify and address weaknesses and conflicts
• Implemented enhancements to optimize task durations and dependencies for better project time frame
• Facilitated knowledge transfer among team members and cross-functional collaboration
• Spearheaded the technical solutions for projects, ensured alignment with customer requirements and obtained necessary signoffs
• Managed the configurations of hardware across a range of devices including Cisco routers, Juniper routers, Cisco switches, voice gateways, modems, and firewalls
• Executed network components provisioning to support seamless service delivery
• Conducted on-site visits to Enterprise customers and the Telecom Egypt central office for service delivery & issue resolution
• Provided guidance to technicians for the efficient physical implementation of various cables like leased line, microwave, MSAN, and DSL
• Led the preparation and execution of lab tests for new features and equipment to guarantee flawless performance pre-installation
• Implemented the BFD protocol for Main and Backup solutions for the first time, enhancing network reliability & performance
• Introduced new router models to meet future customer needs, resulting in improved service capabilities and customer satisfaction
• Spearheaded technical support for Mobinil Wi-Fi end-users and internal customers, ensured seamless service delivery
• Mentored team members on resolving escalated cases, provided on-the-spot support and guidance
• Utilized phone calls, emails, and Live chat to deliver technical support for Triple Play customers
• Developed Knowledge Base to onboard new team members and maintain service support durability
IT for Makagroup.com
- Installing hardware including computers, routers, switches, printers, and cables.
- Maintain all the network software and hardware plus the website.
- Upgrading the network from workgroup to domain using win server2003.
- Upgrading network to server 2008.
• Executed daily process quality audits to uphold service quality in alignment with company standards
• Monitored support team members to enhance end-user satisfaction and service delivery
• Gathered common customer complaints for analysis and shared with relevant stakeholders
• Identified and evaluated team mistakes to drive performance improvements and ensure service excellence
MBA Courses: - Academic Business Skills Course - Advanced accounting - Corporate Finance - Entrepreneurship - Human Resources Management - Introduction to Business Economics - Marketing Management - Math and Statistics - Operations Management - Research Methodology - Business Dynamics - Strategic Analysis - Strategic Management - Strategic Management Seminar - Innovation Project Management - Transnational Management - Special Topics in Marketing - Buyer Behavior - International Marketing - Seminar in Marketing
Bachelor's degree in Engineering