MAHMOUD ELHENNAWI, Marketing Executive

MAHMOUD ELHENNAWI

Marketing Executive

Arte Casa

Location
United Arab Emirates - Dubai
Education
Bachelor's degree, Accounting department
Experience
5 years, 0 Months

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Work Experience

Total years of experience :5 years, 0 Months

Marketing Executive at Arte Casa
  • United Arab Emirates - Dubai
  • January 2017 to February 2018

▪ B2B marketing.
▪ B2C marketing.
▪ Achieving target and gain revenue to the
company.
▪ Analyzed the individual performance of each
team member to perform even better.

Marketing at Vodafone
  • Egypt - Cairo
  • January 2014 to December 2016

Process and code expense reports and obtain
authorization for payment of 20+ invoices
weekly.
 Support Regional Sales Managers with ad hoc
projects, including purchasing marketing
merchandise for distribution to prospective
clients/leads.
 Secure necessary signatures on Deal master
discount forms to facilitate deal closure.
 Procure show badges and prepare visa
invitation letters for global distributors in
preparation for the annual NAMM Show.
 Achieving target and gain revenue to the
company.
 Analyzed the individual performance of each
team member to perform even better.

Marketing at Orange
  • Egypt - Cairo
  • March 2013 to January 2014

Providing quality responses to customer
contacts in person, telephone & email.
 Suggesting solutions to customers in a positive
manner.
 Giving customers information about company
services and products.
 Perform operator duties to include handling
incoming and outgoing telephone calls,
following up and corresponding with clients.
 Behind in terms of performance.
 Analyzed the assigned projects and
distributed tasks to the members as per their
area of expertise.
 Reported any problem or fault in the project to
the project manager or supervisor.
 Organized training workshops to improve the
performance of the members who were
lagging.

Education

Bachelor's degree, Accounting department
  • at Tanta University
  • May 2012

Bachelor of Commerce Accounting department Tanta University, Egypt Graduated: 2012

Bachelor's degree, Accounting
  • at Tanta University
  • May 2012

Specialties & Skills

Microsoft CRM
Siebel Administration
Technical Service
Customer Service
Siebel EAI
Customer Service Representative
Assists in resolving customer problems beyond the supervisory level in all operational areas
Maintain the general filing system and file all correspondence
Present excellent customer service skills as per company expectation and necessity
MAINTENANCE
Keep continues tracking of government changes related to public policies and procedures
Maintains security by following procedures & policy of the company
Assist in the planning and preparation of meetings, conferences and conference telephone calls
Customer Care
Customer Call Centre Agent
Answers questions about organization and provides callers with address, directions and information
Microsoft Dynamic CRM

Languages

Arabic
Expert
English
Expert
French
Intermediate

Memberships

Commercial Syndicate
  • Member
  • May 2012

Training and Certifications

Microsoft Specialist (Certificate)
Date Attended:
April 2016
Valid Until:
April 2018
Microsoft certified professional (Certificate)
Date Attended:
April 2016
Valid Until:
April 2018
Top achiever and experience (Certificate)
Date Attended:
January 2014
Valid Until:
October 2015
Expert (Certificate)
Date Attended:
March 2013
Valid Until:
December 2013

Hobbies

  • Music and Sports