محمود الكتبي, Manager Financial Planning And Analysis

محمود الكتبي

Manager Financial Planning And Analysis

Jotun Paints

البلد
مصر - القاهرة
التعليم
بكالوريوس, Accounting
الخبرات
19 years, 5 أشهر

مشاركة سيرتي الذاتية

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الخبرة العملية

مجموع سنوات الخبرة :19 years, 5 أشهر

Manager Financial Planning And Analysis في Jotun Paints
  • مصر - القاهرة
  • أشغل هذه الوظيفة منذ يناير 2015
Business Analysis senior supervisor في Orange
  • مصر - القاهرة
  • يناير 2013 إلى ديسمبر 2014
Business Principal Analyst, Corporate Strategy & Business Development في Mobinil
  • مصر - القاهرة
  • يناير 2011 إلى ديسمبر 2012

• Support and develop the long term revenue forecast (5 & 10 Year
windows) for the corporate business planning process.
• Improve and update monthly revenue forecast model.
• Monitor and forecast the strategic influence of new commercial programs on the company Business Plan, Budget, and any other Commercial Planning
Model.
• Liaise closely with other departments to gather data and information to update the annual revenue forecast model and the Business Plan and to
respond to their requests
• Develop and constantly update a database with statistics and relative
trends necessary to the successful implementation of the above projects.

Planning, Budgeting & Reporting Senior Specialist, Quality & Corporate support department في Mobinil
  • مصر - القاهرة
  • أكتوبر 2009 إلى ديسمبر 2010

• Manage Department budget exercise end to end according to tight
schedules and within management guidelines in close coordination with
Finance department
• Monitor department expenditures on regular basis developing budget
status reports for Department Vice President
• Assist Department heads in managing sub-budgets
• Raise red flags and business risks related to budget spending
• Review, process and follow up on all department purchase requests on
Oracle system
• Develop department studies and business cases for variety of projects,
including facilities expansion

Call Center Team Leader, Customer Service Department في Mobinil
  • مصر - القاهرة
  • أكتوبر 2005 إلى أكتوبر 2009

• Training new team members
• Managing call center team - providing rapid and continuous support to improve and efficiency
• Interfacing between management and Call Center team members -
communicating department objectives and ensuring smooth workflow
• Contributing to writing Call Center scripts
• Preparing call center monthly and accumulated performance reports

Customer Service Assistant, Customer Service Department في Mobinil
  • مصر - القاهرة
  • يونيو 2005 إلى سبتمبر 2009

• Firefighting and dealing with difficult cases, dissatisfied customers
• Supporting more junior team members with difficult inquiries
• Dealing with customer inbound calls resolving problems and providing
updated information on services and products
• Upselling company products
• Escalating customer issues as required to responsible parties

Customer Service Representative, Customer Center في Raya Holding Company
  • مصر - القاهرة
  • يوليو 2003 إلى ديسمبر 2003

Customer Service Representative, Customer Center

الخلفية التعليمية

بكالوريوس, Accounting
  • في Ein Shams University Faculty of Commerce - English Section
  • يونيو 2003

2003 Ein Shams University Faculty of Commerce BA Accounting - English section (Good)

Specialties & Skills

Planning & Organization
BUDGETING
BUSINESS CASES
CUSTOMER SERVICE
FINANCE

اللغات

الانجليزية
متمرّس