Manager Financial Planning And Analysis
Jotun Paints
Total des années d'expérience :19 years, 6 Mois
• Support and develop the long term revenue forecast (5 & 10 Year
windows) for the corporate business planning process.
• Improve and update monthly revenue forecast model.
• Monitor and forecast the strategic influence of new commercial programs on the company Business Plan, Budget, and any other Commercial Planning
Model.
• Liaise closely with other departments to gather data and information to update the annual revenue forecast model and the Business Plan and to
respond to their requests
• Develop and constantly update a database with statistics and relative
trends necessary to the successful implementation of the above projects.
• Manage Department budget exercise end to end according to tight
schedules and within management guidelines in close coordination with
Finance department
• Monitor department expenditures on regular basis developing budget
status reports for Department Vice President
• Assist Department heads in managing sub-budgets
• Raise red flags and business risks related to budget spending
• Review, process and follow up on all department purchase requests on
Oracle system
• Develop department studies and business cases for variety of projects,
including facilities expansion
• Training new team members
• Managing call center team - providing rapid and continuous support to improve and efficiency
• Interfacing between management and Call Center team members -
communicating department objectives and ensuring smooth workflow
• Contributing to writing Call Center scripts
• Preparing call center monthly and accumulated performance reports
• Firefighting and dealing with difficult cases, dissatisfied customers
• Supporting more junior team members with difficult inquiries
• Dealing with customer inbound calls resolving problems and providing
updated information on services and products
• Upselling company products
• Escalating customer issues as required to responsible parties
Customer Service Representative, Customer Center
2003 Ein Shams University Faculty of Commerce BA Accounting - English section (Good)