Operations Manager / Business Develepement Manager
Dr.Batal Eye Hospital.
Total years of experience :16 years, 3 Months
Financial - Reviewing financial statements and data-Utilizing financial data to improve profitability- Preparing and control operational budgets Control inventory- Planning effective strategies for the financial wellbeing of the hospital.
Human Resources - Planning the use of human resources. Organizing recruitment and placement of required staff. Establishing organizational structures. Delegating tasks and accountabilities. Establishing work schedules. Supervising staff. Monitoring and evaluate performance.
Communication - Monitoring, managing and improving the efficiency of support services such as IT, HR, Accounts and Finance. Facilitating coordination and communication between support functions.
Sales, Marketing and Customer Service - Managing customer support. Planning and supporting sales and marketing activities.
Strategic Input - Liaising with top management. Assisting in the development of strategic plans for operational activity. Implementing and managing operational plans.
Coordinating operations and personnel activities to meet Departmental, Hospital, Health System
objectives and JCI international healthcare standards related to the provision of services within
designated areas.
* Maintaining interface with departmental personnel to ensure there is adequate space and
facilities for patient care and coordination of facilities.
* Overseeing patient care flow while redirecting and allocating resources.
* Determining necessary space, equipment, supplies and support systems to ensure effective
functioning of unit/department.
* Investigating patient/visitor concerns and implements appropriate courses of action.
Achieving marketing and sales operational objectives by contributing marketing and sales information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
Meeting marketing and sales financial objectives by forecasting requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Determining annual and gross-profit plans by forecasting and developing annual sales quotas for regions; projecting expected sales volume and profit for existing and new products; analyzing trends and results; establishing pricing strategies; recommending selling prices; monitoring costs, competition, supply, and demand.
Planning, managing and organizing the services at the clinic Growth of client base, through focused marketing activities and value added services and provision of new services as per patient needs.
Continually monitoring the standards of care at the clinic to ensure compliance with set hospital standards and JCI international standards.
As medical representative
Main duties Include :
Assessing clients’ needs and present suitable promoted products
Liaising with and persuading targeted doctors to prescribe our products utilizing effective selling skills and performing cost-benefit analysis
Providing product information and delivering product samples
Attending sales meetings, conference calls, training sessions and symposium circuits
Working with sales team to develop strategies and implement brand strategies to ensure a consistent marketing message
Building positive trust relationships to influence targeted group in the decision making process
Monitoring and analyzing data and market conditions to identify competitive advantage
Keeping accurate records and documentation for reporting and feedback
Pursuing continuous learning and professional development and staying up-to-date with latest medical data
As Field trainer:
Main duties include:
Designing and developing instructional materials in cooperation with the Operational Teams, QA and Developing, implementing and delivering training programs materials in cooperation with the Operational Teams, QA and HR;
Evaluating and analyzing effectiveness of training;
Utilizing appropriate methods, techniques, and equipment;
Presenting technical information effectively in a classroom setting or one on one in a manner that is easy to understand;
Maintaining on-going communications with Operational Teams and facilitators in regards to training needs and training delivery.
Forming partnerships within the business unit to ensure training and development needs are effectively met while seeking out and implementing cost savings and efficiencies.
Monitoring key performance indicators in order to identify training needs.
Designing communication tools to interest, motivate, and retain staff.
Identifying and liaise with external training suppliers, if needed.
Supporting medical reps. By the most recent clinical trials and studies for medical evidence purposes.
Holding meetings and conferences for Key persons to update for recent medical trials and researches related to the medications.
Continuously communicating with the medical affairs department for papers updates and frequently asked questions by customers and doctors to provide a training to them.
• Management Functions. • Strategic planning for healthcare reforms. • Marketing for healthcare reforms. • Human Resources management and Strategies/ People management. • Project management. • Information system management in healthcare reforms. • Finance and Accounting for hospitals and healthcare reforms.
• Improving Medical Performance. • Six Sigma Breakthrough Improvement strategies. • statistical Quality Control. • Planning for Top Quality management. • Quality systems Standards& Managing the Quality Functions.
excellent medical knowledge which adds to my managerial practice in the healthcare sector and facilitates communications with doctors and healthcare practitioners.