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Mahmoud Elsayed, Senior Contact Center Engineer

Mahmoud Elsayed

Senior Contact Center Engineer

Giza Systems

Location
Egypt - Cairo
Education
Bachelor's degree, Faculty of Engineering
Experience
12 years, 5 Months

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Work Experience

Total years of experience :12 years, 5 Months

Senior Contact Center Engineer at Giza Systems
  • Saudi Arabia - Riyadh
  • My current job since December 2011

Working as Senior Collaboration and Contact Center engineer specially Avaya Aura Contact Center and Avaya Elite Contact Center

Education

Bachelor's degree, Faculty of Engineering
  • at Cairo University
  • June 2009

Bachelor 's degree from Faculty of Engineering, Cairo Univerisity 2009

Specialties & Skills

Collaboration Solutions
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Contact Centre
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Contact Center
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CUSTOMER SERVICE
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DRIVERS
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CONTRACT MANAGEMENT
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AVAYA
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COMPUTER HARDWARE
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BASIC
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BUSINESS COMMUNICATIONS
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Languages

Arabic
Expert
English
Expert

Training and Certifications

Genesys On-Premise (Training)
Training Institute:
Genesys Online training Center
Date Attended:
June 2023
Duration:
160 hours
Avaya IP Office installation, configuration and troubleshooting (Training)
Training Institute:
Avaya Training Center
Avaya Aura Contact Center (Training)
Training Institute:
Avaya Training

Hobbies

  • Playing Tennis