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Mahmoud Elsayed, Senior Contact Center Engineer

Mahmoud Elsayed

Senior Contact Center Engineer·Giza Systems

Egypt

Bachelor's degree, Faculty of Engineering

Work experience

Total years of experience: 14 years, 6 months

Senior Contact Center Engineer

December 2011 - Present

Giza Systems

Riyadh, Saudi Arabia

December 2011 - Present

Working as Senior Collaboration and Contact Center engineer specially Avaya Aura Contact Center and Avaya Elite Contact Center

Company industry:
IT Services
Job role:
Information Technology

Education

Cairo University

June 2009

June 2009

Bachelor's degree, Faculty of Engineering

Egypt

Bachelor 's degree from Faculty of Engineering, Cairo Univerisity 2009

Skills

Collaboration Solutions
Expert
Collaboration Solutions
Expert
Contact Centre
Expert
Contact Centre
Expert
Contact Center
Expert
Contact Center
Expert
CUSTOMER SERVICE
Expert
CUSTOMER SERVICE
Expert
DRIVERS
Expert
DRIVERS
Expert
CONTRACT MANAGEMENT
Intermediate
CONTRACT MANAGEMENT
Intermediate
AVAYA
Expert
AVAYA
Expert
COMPUTER HARDWARE
Intermediate
COMPUTER HARDWARE
Intermediate
BASIC
Expert
BASIC
Expert
BUSINESS COMMUNICATIONS
Expert
BUSINESS COMMUNICATIONS
Expert
Collaboration Solutions
Expert
Collaboration Solutions
Expert
Contact Centre
Expert
Contact Centre
Expert

Languages

Arabic

Expert

English

Expert

Training and Certifications

Training
Genesys On-Premise
Genesys Online training Center
Jun 2023
Avaya IP Office installation, configuration and troubleshooting
Avaya Training Center
Avaya Aura Contact Center
Avaya Training

Hobbies and interests

Playing Tennis