Acting regional area manager
Al Futtaim Group
مجموع سنوات الخبرة :15 years, 8 أشهر
Overseeing the both locations of ToysRus in both of 360 Degree &Avenues Malls.
•Consistently achieving divisional top marks in company customer service scores for the mystery shopper program.
•Oversaw closure of underperforming location in Shuwaikh area- retained top talent through integration into other locations.
•Responsible of the store P&L includes top and bottom lines also reducing total store expenses.
•Ensure high level of visual and marketing presentation standards across the stores were in line with company expectations
•Maximized profitability through sales generation and increased Average Spend for the actual customers compared SPLYs.
•Increase brand awareness in market place through participating in outdoor exhibitions and be part of the community events/ school events.
•Set Store KPI’s Targets and individual targets to all the store team and ensure all team are energized to achieve their set goals.
•Ensuring the proper in-store stock control through liaising with the Buying department in order to meet the demands and requirements of the business and customers.
•Increased Customer Satisfaction score by 5 points (Top International Score average 90.6%) within 3 months
•Assist of Increasing store footfall by establishing rapport with local businesses and customers.
One of the pioneer team members of opening the biggest PB Teen all over the world in Kuwait.
•Responsible of training newly hired staff on the brand standard, SOP’s, Audit compliance and company ethics.
•Motivating team on daily shift briefings in order to achieve the given targets.
•Ensure the store up to the standard by following up on the store visual guidelines book which receive from the mother US brand on a seasonal basis.
•Monitoring store KPI’s and ensures the staff is delivering the world class service towards customers on the sales floor.
•Got selected by top management to handle “In design consultation program” in all Home Furnishing stores in Kuwait and record their sales.
•Handling the store deliveries and implementing the weekly & monthly reconciliation and having direct communication with Logistic team in case of any discrepancies occurs.
Ensuring store has a positive and supportive work environment and the staff are suitably trained and motivated to perform on their Daily tasks effectively and efficiently.
•Organizing in store activities and events in order to increase customers loyalty.
•Maintaining the stock levels on the floor and managing stock flow in and out along with the concerned departments.
•Maintaining sales related reports and delegating sales targets to departments.
•Prepare the training programs for staff and conducting sessions into batches.
•Managing implementation of new display plans and merchandising guideline in stores
•Conducting Staff briefing and monitoring store KPI’s on the sales floor.
Preparing the daily cash reconciliation, Weekly cash reconciliation and periodic cash reconciliation.
•Conducts spot checks on the cashiers to ensure accuracy of the transactions per each cashiers.
•Coordinates with the Finance department in the corporate office.
•Receives records and disburses sums of money including petty cash.
•Prepares vouchers and invoices for account payable.
•Prepares and maintains the daily sales analysis, Weekly sales analysis and periodic sales Analysis reports.
•Prepare and maintains the inventory records.
•Generates reports upon request from the management.
•Prepares the daily cash reconciliation and do the banking deposit.
•Coordinates with the bank for the required change delivery for a week.
•Doing various administrative, clerical and data entry work
Recording and managing the distribution of surveys and questionnaires.
•Moderating focus groups.
•Conducting qualitative or quantitative surveys, which may involve field, interview or focus group assessments;
•Using statistical software ”SPSS software” to manage and organize information
•writing detailed reports and presenting results;
•advising clients or senior management on how to best use research findings in order to increase total stores sales.
Ordering new foreign products from different merchants through the internet mainly from US websites.
•Checking the availability for the products and ensure that the product under the insurance& return policy as per the merchants procedures.
•Calculating the products plus the extra fees as domestic taxes inside USA states& domestic shipping and the physical and volumetric weight for the items then take the confirmation for the customer to proceed with the order.
•Communicating with TSC agent in New York to ensure the order is under processing.
•Checking the emails from the customers through TSC company website and replying them for their inquiry about our shipping and taxes procedure.
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