Mahmoud Ghonim, Brand Training & Development Senior Coordinator

Mahmoud Ghonim

Brand Training & Development Senior Coordinator

International fast food restaurants CO. (AMERICANA)

Lieu
Jordanie - Amman
Éducation
Diplôme, Profesional in Human Resources ( PHR)
Expérience
21 years, 11 Mois

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Expériences professionnelles

Total des années d'expérience :21 years, 11 Mois

Brand Training & Development Senior Coordinator à International fast food restaurants CO. (AMERICANA)
  • Jordanie - Amman
  • Je travaille ici depuis septembre 2008

• Assess training & development needs of the brand team.
• Design, Develop, Implement and evaluate all brand training programs.
• Compile handbooks, manuals, guides, modules and other materials to ensure that training programs are delivered with high quality resource.
• Use existing Individual Development Plan/ succession plans, to identify potential candidates for next level training programs.
• Certify and re-certify management team (in store levels)
• Conduct periodically attitude surveys (VOT & VOMT) using the SFA method.
• Conduct the periodic HR audit (Restaurant Review Program), identify positives and highlighting challenges, along with a proper action plan.
• Coordinates and delivers all new products training and monitoring the standard implement.

Training Restaurant General Manager à KUWAIT FOOD CO. (AMERICANA)
  • Émirats Arabes Unis
  • juillet 2003 à août 2008

• Running a business unit of monthly sales up to 250, 000 US$.
• Leading a team up to 60 members.
• Maximizing Dollar profitability, minimizing costs.
• Pursuing 100% customer satisfaction, handling customer complains & callback.
• Training new staff & management team.
• Controlling ordering & inventory.
• Setting the annual and the monthly sales & labor budget, doing the weekly sales forecasting, labor scheduling and stock level system.

Senior Captain F&B à Conrad Cairo Hotel
  • Egypte - Le Caire
  • juillet 2002 à juin 2003

• Running a shift of 15 food attendants ensuring the implementation of the fine dining standards.
• Managing sales and coordinating food cost with executive Chefs.
• Doing purchasing and issuance orders of raw materials and utensils.
• Training and certifying new hires.

Éducation

Diplôme, Profesional in Human Resources ( PHR)
  • à Human Resources Certification Institute (HRCI)
  • décembre 2010

Best Participant Award

Baccalauréat, Bachelor of Hotel Management
  • à Helwan University, Faculty of Tourism and Hotels
  • juin 2002

Best Graduation Project Award

Specialties & Skills

Hotel Management
Human Resources
Training
Materials
Outlook
• MS Office (Word, Excel, Power point and Outlook)
user of (HRIS, Oracle, Jupiter and AMWS)

Langues

Arabe
Expert
Anglais
Expert