Brand Training & Development Senior Coordinator
International fast food restaurants CO. (AMERICANA)
Total des années d'expérience :21 years, 11 Mois
• Assess training & development needs of the brand team.
• Design, Develop, Implement and evaluate all brand training programs.
• Compile handbooks, manuals, guides, modules and other materials to ensure that training programs are delivered with high quality resource.
• Use existing Individual Development Plan/ succession plans, to identify potential candidates for next level training programs.
• Certify and re-certify management team (in store levels)
• Conduct periodically attitude surveys (VOT & VOMT) using the SFA method.
• Conduct the periodic HR audit (Restaurant Review Program), identify positives and highlighting challenges, along with a proper action plan.
• Coordinates and delivers all new products training and monitoring the standard implement.
• Running a business unit of monthly sales up to 250, 000 US$.
• Leading a team up to 60 members.
• Maximizing Dollar profitability, minimizing costs.
• Pursuing 100% customer satisfaction, handling customer complains & callback.
• Training new staff & management team.
• Controlling ordering & inventory.
• Setting the annual and the monthly sales & labor budget, doing the weekly sales forecasting, labor scheduling and stock level system.
• Running a shift of 15 food attendants ensuring the implementation of the fine dining standards.
• Managing sales and coordinating food cost with executive Chefs.
• Doing purchasing and issuance orders of raw materials and utensils.
• Training and certifying new hires.
Best Participant Award
Best Graduation Project Award