Customer Service Representative
NMC
Total years of experience :11 years, 9 Months
• Dealing with patients in addition of gives the full coordination and support.
• Answer phone calls from Doctors, administration and patients then transfer them to the right section.
• Get the information about the nature of illness and guide them to the concerned department.
• Check eligibility of insurance cards.
• Help doctors and nurses for translation to Arabic patients.
• Communicate with Insurance Department for rejected applications.
• Receiving customers and welcome them.
• Selling smart phones such as: IPhone, Blackberry, Samsung, HTC, and Huawei.
• Selling various internet devices such as USB Modem, Mobile Cam, Wireless Router, and Wi-Fi Repeater.
• Selling all types of postpaid or prepaid SIM cards.
• Submitting applications for providing home internet services such as: E Life.
• Presenting products and offers for government institutions and promote new services.
• Presenting fixed line, fax and mobile services to the corporate sector.
• Assisting customers in selecting the required services and encourage them to add other services.
• Receiving Murabaha transactions whether Murabaha cars, personal loans or credit cards and submitting them to the bank system.
• Receiving of employees' salary transactions and sending them to the clearing.
• Confirm the accuracy of cheques received from the cashier then send to the clearing.
2006 Graduated with Bachelor's degree in Information Systems Technology.