mahmoud elhawary, مدير مطعم

mahmoud elhawary

مدير مطعم

Al-Ahlia restaurants

Location
Qatar - Doha
Education
Bachelor's degree, الدراسات السياحيه
Experience
4 years, 5 Months

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Work Experience

Total years of experience :4 years, 5 Months

مدير مطعم at Al-Ahlia restaurants
  • Saudi Arabia - Jeddah
  • September 2011 to September 2013

 Recruiting, training and supervising staff
 Agreeing and managing budgets
 Ensuring compliance with licensing, hygiene and health and safety legislation/guidelines
 Promoting and marketing the business
 Overseeing stock levels
 Ordering supplies
 Handling customer enquirers and complaints
 Greeting and advising customers
 Problem solving
 Preparing and presenting staffing/sales reports
 Keeping statistical and financial records
 Setting targets
 Making improvements to the running of the business and developing the restaurant.
 Organize events

tour leader at fly well travel
  • Egypt - Cairo
  • June 2008 to January 2010

Tour leader direct and accompany passengers on multi-day tours. I do arrangements and services and provide relevant information and commentary.
Duties:
 Meet and assist customers
 Prepare and deliver commentary.
 Prepare for tour by doing arrangements and confirming reservations.
 Conduct tours.
 Complete tour reports, daily logs and expense reports.
 Assist special needs clients.
 Provide general knowledge of attractions and destinations
 Develop and maintain an information file
 Escort passengers
 Problem solving
 Administering first aid

weiter at فندق عروس البحر
  • Egypt
  • June 2006 to September 2006

تقديم المأكولات والمشروبات

weiter at sharm life hotel
  • Egypt
  • June 2005 to September 2005

تقديم المأكولات والمشروبات للسائحين

Education

Bachelor's degree, الدراسات السياحيه
  • at كلية السياحه والفنادق
  • June 2009

Specialties & Skills

Restaurants Management
Event Planning
Hospitality
Customer Service
Ticketing
hospitality
Leadership
customer service
body language
MS office

Languages

English
Expert
French
Beginner

Training and Certifications

auto CAD designs (Training)
Training Institute:
axone egypt
Date Attended:
October 2013
ticketing (Training)
Training Institute:
amadeuse egypt
Date Attended:
July 2009
leadership for success (Training)
Training Institute:
dale carnge
Date Attended:
January 2013
americana performance management (Training)
Training Institute:
Americana
Date Attended:
March 2012

Hobbies

  • graphics & computer
    photoshop - video editing - MS office programes