Technical Support Engineer
Raya Contact Center
Total years of experience :12 years, 8 Months
providing help and advice to customers using organisation's products and services.
communicating courteously with customers by telephone, email.
investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants.
handling customer complaints or any major incidents, such as a security issue.
keeping accurate records of discussions or correspondence with customers.
analysing statistics or other data to determine the level of customer service the organisation is providing.
producing written information for customers, often involving use of computer packages/software.
developing feedback or complaints procedures for customers to use.
training staff to deliver a high standard of customer service.
keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.
providing electrical maintenance for the factory
providing maintenance and solving technical problems for the electrical devices on the production line