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Mahmoud Ibrahim Shehata, Demand Planning & Customer Order Care Manager

Mahmoud Ibrahim Shehata

Demand Planning & Customer Order Care Manager·Abunayyan Trading Co.

Saudi Arabia

Bachelor's degree, B.Sc. Production Engineering -

Work experience

Total years of experience: 14 years, 7 months

Demand Planning & Customer Order Care Manager

July 2019 - Present

Abunayyan Trading Co.

Riyadh, Saudi Arabia

July 2019 - Present

• Assess business processes and products to optimize supply and distribution practices in line with market demand.
• Implement tailored material classification and replenishment strategies, aligning with sales commitments through regular assessments.
• Effectively manage stock levels, minimizing obsolescence and optimizing inventory turnover.
• Collaborate across functions for precise material planning and demand forecasting, ensuring accurate inventory projections.
• Oversee SAP master data refinement and maintenance to support efficient operations.
• Maintain SAP MRP parameters for real-time tracking of supply and restocking needs.
• Lead shipping processes to Saudi Arabian distribution branches, ensuring efficient deliveries and customer satisfaction.
• Provide leadership and supervision, fostering high performance to achieve operational excellence.
• Lead Sales and Operations Planning (S&OP) to align forecasts with production and distribution plans, optimizing resource utilization.
• Drive automation and documentation projects to improve efficiency and integration through technology.

Company industry:
Distribution, Supply Chain & Logistics
Job role:
Purchasing and Procurement

Sr. Demand & Distribution Planning Engineer

November 2014 - May 2019

Al-Fanar Co.

Riyadh, Saudi Arabia

November 2014 - May 2019

Wires & Cables Factory
• Develop and maintain the Master Production Schedule (MPS), ensuring alignment with production capabilities and overseeing its execution.
• Develop rolling plans based on sales forecasts to optimize inventory and production schedules.
• Manage weekly shipments to various distribution channels in Saudi Arabia, ensuring timely delivery and customer satisfaction.
• Collaborate with stakeholders to prioritize tasks and meet sales requirements, fostering communication and alignment.
• Conduct product ABC classification and contribution studies to identify profitability drivers.
• Utilize statistical methods to develop baseline forecasts, enhancing forecast accuracy.
• Lead the annual budget preparation process, disaggregating it for effective resource allocation.
• Prepare monthly Sales and Operations Planning (S&OP) briefings, including excess and obsolete analysis and proposing action plans to optimize operations.

Wiring Accessories Factory
• Collaborate across departments to validate the rolling plan and Master Production Schedule (MPS), ensuring alignment with business objectives.
• Monitor raw material availability to ensure timely MPS completion, proactively resolving supply chain issues.
• Develop and implement inventory optimization tactics to minimize levels while meeting customer demand.
• Perform all planning activities within SAP, ensuring accurate data entry to support effective supply chain management.
• Manage SAP Master Data, including item code creation and updates, to maintain data integrity for planning processes.

Company industry:
Construction & Building
Job role:
Logistics and Transportation

Planning Engineer

April 2013 - September 2014

National Food Company “Americana Meat” – Jeddah - KSA

Jeddah, Saudi Arabia

April 2013 - September 2014

• Scheduling Planner for Meat Factory & Chicken Factory
o Extract Stock level & Sales report from JDE Edward System in daily basis to Update created follow up sheet
o Analyze Sales rate and stock level by SKU then decide priority items
o Schedule all needed Items as per priority regarding: capacity utilization, considering items mix, work centers availability, quality regulations, balance labor intensive items
o Running production at healthy range guarantee capacity Utilization, Availability of products and avoid Warehouse blocking or Item Expiration
o Check availability of raw material for all planned Items to guarantee achievement of production Plan and avoid line stoppage
o Follow Export orders to achieve 100% for all Export items (communicating with export sales team regarding shipping Dates and customers’ priorities, production Scheduling by destination)

• Meat & Fish MRP Planner
• BOM Creation & Update on JD Edward ERP System

Company industry:
FMCG
Job role:
Management

Planning Engineer

April 2012 - March 2013

Sakr Group Company - Borg Al Arab

Alexandria, Egypt

April 2012 - March 2013

• Manage MRPII planning, including Demand Management, Master Production Scheduling, Capacity Requirements Planning, and Production Scheduling, to optimize production efficiency.
• Prepare daily, weekly, and monthly production and stock level reports to track.
• Generate monthly production results reports for each plant to identify areas for improvement and drive operational efficiency.
• Assist in decision-making for production plans across factories, ensuring alignment with strategic objectives and operational requirements.

Company industry:
FMCG
Job role:
Purchasing and Procurement

Production Engineer

July 2011 - January 2012

Standard Trade Company – Mergham

Alexandria, Egypt

July 2011 - January 2012

• Manage the Manufacturing Department and Maintenance Workshop, ensuring smooth operations and meeting production targets.
• Coordinate tasks among workers to optimize resource utilization and productivity.
• Design cutting patterns for stainless-steel panels to minimize wastage and enhance efficiency.
• Implement a statistical inventory management system for in-process inventories.
• Assist in developing organizational structure and job descriptions for team members.

Company industry:
Industrial Production
Job role:
Manufacturing

Education

Alexandria University

July 2011

July 2011

Bachelor's degree, B.Sc. Production Engineering -

Egypt

GPA (percentage): 74%

GPA (percentage): 74%

Production Engineering

Skills

Reporting Skills
Expert
Reporting Skills
Expert
Data Analysis
Expert
Data Analysis
Expert
Design Programs
Expert
Design Programs
Expert
Planning
Expert
Planning
Expert
Microsoft Office
Expert
Microsoft Office
Expert
PLANNING
Expert
PLANNING
Expert
FORECASTING
Expert
FORECASTING
Expert
MANAGEMENT
Expert
MANAGEMENT
Expert
OPERATIONS
Expert
OPERATIONS
Expert
SALES
Expert
SALES
Expert
RESOURCE UTILIZATION
Expert
RESOURCE UTILIZATION
Expert
SAP CRM
Expert
SAP CRM
Expert
CAPACITY UTILIZATION
Expert
CAPACITY UTILIZATION
Expert
MFG/PRO (ERP)
Expert
MFG/PRO (ERP)
Expert
LEADERSHIP
Expert
LEADERSHIP
Expert
Solid Works
Expert
Solid Works
Expert
MS Project
Intermediate
MS Project
Intermediate
ANSYS
Intermediate
ANSYS
Intermediate
MS Office
Expert
MS Office
Expert
SAP ERP System
Intermediate
SAP ERP System
Intermediate
Planning
Expert
Planning
Expert
Reporting Skills
Expert
Reporting Skills
Expert
Data Analysis
Expert
Data Analysis
Expert
Design Programs
Expert
Design Programs
Expert
Microsoft Office
Expert
Microsoft Office
Expert

Languages

English
Intermediate

Training and Certifications

Training
Analyzing and Visualizing Data with Excel
edX – by Microsoft
Feb 2018
“Your Skills Your Life”
Faculty of Engineering, Alexandria University
Oct 2008
Programming and Operating CNC Machines
Industrial Training Counsel (ITC)
Jan 2010
Preparation Feasibility Studies and Projects Appraisal
Faculty of Engineering, Alexandria University
Feb 2009

Hobbies

  • Playing Football, Swimming, Cycling, Traveling