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MAHMOUD IHMADA, Online Sales Specialist

MAHMOUD IHMADA

Online Sales Specialist·Self Employed

Jordan

Bachelor's degree, Marketing

Work experience

Total years of experience: 9 years, 6 months

Online Sales Specialist

July 2023 - Present

Self Employed

Amman, Jordan •Remote

July 2023 - Present

Responsibilities:
Managed 15-25 daily customer interactions on social media platforms
Generated and followed up on 10+ potential leads per week
Practiced sales techniques including lead generation, objection handling, and closing deals
Improved conversion approach by understanding customer needs and behavior
Enhanced communication, negotiation, and relationship-building skills
Applied basic digital marketing strategies to increase engagement and reach
Used Microsoft Excel to track leads, customer interactions, and sales activity
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Sales Associate – Retail Showroom

July 2022 - July 2024

Karam Amin Imseeh Sons Company - Imseeh Jewelry

Amman, Jordan

July 2022 - July 2024

Responsibilities:
Fostered strong customer relationships through personalized service, contributing to customer satisfaction and retention.
Demonstrated advanced knowledge of luxury jewelry, providing clients with expert advice on products.
Assisted with inventory management, ensuring product availability and organized displays.
Collaborated with the team to meet sales targets, using a strategic approach to customer engagement.
Trained new staff on luxury sales techniques and customer service standards to maintain high service quality.
Maintained showroom aesthetics and ensured adherence to brand standards for a premium shopping experience.
Company industry:
Retail & Wholesale
Job role:
Sales

Assistant Manager

July 2021 - June 2022

Arab Food Catering (Popeyes Restaurant)

Amman, Jordan

July 2021 - June 2022

Responsibilities:
Directed daily operations, managing inventory, staff schedules, and customer service standards.
Improved staff efficiency and service quality through hands-on training and support.
Conducted sales analysis and reporting to optimize restaurant performance.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Sales & Customer Service Officer

January 2017 - June 2021

Al Hafez Trading and Investment Group

Amman, Jordan

January 2017 - June 2021

Responsibilities:

Addressed customer inquiries and complaints, ensuring satisfaction and retention.

Contributed to sales strategies and marketing initiatives, boosting customer engagement.
Company industry:
Accounting
Job role:
Sales

Education

Al-Balqa` Applied University

February 2017

February 2017

Bachelor's degree, Marketing

Jordan

GPA (point): 2.53 out of 4

GPA (point): 2.53 out of 4

Bachelor’s in Marketing, Al Balqa Applied University, 2017 (Good). Ranked 3rd in class. Completed professional courses in Sales, Digital Marketing, Customer Service, Human Development, NLP, and Negotiation Skills.

Skills

Luxury Goods

Expert

Customer Focus

Expert

Showrooms

Expert

Sales Campaigns

Expert

Microsoft CRM

Expert

Team Collaboration and Leadership

Expert

Microsoft Office Suite

Expert

Work under pressure

Expert

Responsibility

Expert

Attention to Detail

Expert

Organization

Expert

Creativity

Expert

Teamwork

Expert

Communication Skills

Expert

Flexibility

Expert

Critical Thinking

Expert

Time management

Expert

Problem Solving

Expert

Analytical and Reporting Skills

Expert

Point of Sale (POS) Systems

Expert

Customer Relationship Management (CRM)

Expert

Inventory Control

Expert

Product Knowledge & Merchandising

Expert

Sales Optimization

Expert

Customer Service Excellence

Expert

Administration

Expert

Administrative

Expert

Human Resources

Intermediate

Digital Marketing

Beginner

Secretarial

Intermediate

Key Account Management

Intermediate

Accounting

Beginner

Microsoft Excel

Beginner

Materials

Intermediate

Order

Expert

Microsoft PowerPoint

Beginner

HR Management

Intermediate

Call Center

Intermediate

Retail

Expert

Management

Intermediate

Sales

Expert

Negotiation

Expert

Marketing

Intermediate

Customer Service

Expert

Microsoft Office

Intermediate

Operation

Expert

Project Management

Intermediate

Recruitment

Intermediate

Sales Support

Expert

Business Development

Intermediate

Employee Relations

Expert

Training

Expert

Technical Support

Intermediate

Sales Representatives

Intermediate

Installation

Intermediate

Merchandising

Intermediate

Social Media Marketing

Intermediate

Sales Coordination

Intermediate

Customer Care

Expert

Call

Expert

Data Entry

Intermediate

Front Office

Expert

Receptionist

Expert

Science

Intermediate

Purchasing

Intermediate

Banking

Beginner

Leadership

Expert

Team Leadership

Expert

Restaurants Management

Intermediate

Catering

Intermediate

Microsoft Word

Intermediate

Mail

Intermediate

Team Management

Intermediate

Sales Management

Intermediate

Preparation

Intermediate

Telemarketing

Intermediate

Languages

Arabic

Native Speaker

English

Expert

Training and Certifications

Certifications
AML/CFT Training for Dealers in Precious Metals and Stones
Nov 2022
Security and Vigilance for Gold and Jewelry Stores
Dec 2022
Diamond, Colored Stone Knowledge
Mar 2024
Luxury Selling Skills and Professional Customer Service
Nov 2023
Certified Jewelry Consultant
Mar 2023
Training
Human Resource Management
Bayt
Digital Marketing
The Hope International
Aug 2021
English Conversation Course
Al Balqa Applied University/ Consultants, Studies and Training Center (CSTC)
Jan 2016
ICDL Course (International Computer Driving License)
Al Balqa Applied University / Consultants, Studies and Training Center (CSTC)
Dec 2015
Diploma in Human Development
we Are Jordan & Al Balq'a Applied University
Dec 2014
Customer Service Quality
Multi Fields For Training
Dec 2016

Hobbies and interests

leaning languages
Reading