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MAHMOUD IHMADA, Online Sales Specialist

MAHMOUD IHMADA

Online Sales Specialist·Self Employed

Jordan

Bachelor's degree, Marketing

Work experience

Total years of experience: 9 years, 5 months

Online Sales Specialist

July 2023 - Present

Self Employed

Amman, Jordan •Remote

July 2023 - Present

Responsibilities:
Managed 15-25 daily customer interactions on social media platforms
Generated and followed up on 10+ potential leads per week
Practiced sales techniques including lead generation, objection handling, and closing deals
Improved conversion approach by understanding customer needs and behavior
Enhanced communication, negotiation, and relationship-building skills
Applied basic digital marketing strategies to increase engagement and reach
Used Microsoft Excel to track leads, customer interactions, and sales activity
Company industry:
Retail & Wholesale
Job role:
Customer Service and Call Center

Sales Associate – Retail Showroom

July 2022 - July 2024

Karam Amin Imseeh Sons Company - Imseeh Jewelry

Amman, Jordan

July 2022 - July 2024

Responsibilities:
Fostered strong customer relationships through personalized service, contributing to customer satisfaction and retention.
Demonstrated advanced knowledge of luxury jewelry, providing clients with expert advice on products.
Assisted with inventory management, ensuring product availability and organized displays.
Collaborated with the team to meet sales targets, using a strategic approach to customer engagement.
Trained new staff on luxury sales techniques and customer service standards to maintain high service quality.
Maintained showroom aesthetics and ensured adherence to brand standards for a premium shopping experience.
Company industry:
Retail & Wholesale
Job role:
Sales

Assistant Manager

July 2021 - June 2022

Arab Food Catering (Popeyes Restaurant)

Amman, Jordan

July 2021 - June 2022

Responsibilities:
Directed daily operations, managing inventory, staff schedules, and customer service standards.
Improved staff efficiency and service quality through hands-on training and support.
Conducted sales analysis and reporting to optimize restaurant performance.
Company industry:
Catering, Food Service, & Restaurant
Job role:
Management

Sales & Customer Service Officer

January 2017 - June 2021

Al Hafez Trading and Investment Group

Amman, Jordan

January 2017 - June 2021

Responsibilities:

Addressed customer inquiries and complaints, ensuring satisfaction and retention.

Contributed to sales strategies and marketing initiatives, boosting customer engagement.
Company industry:
Accounting
Job role:
Sales

Education

Al-Balqa` Applied University

February 2017

February 2017

Bachelor's degree, Marketing

Jordan

GPA (point): 2.53 out of 4

GPA (point): 2.53 out of 4

Bachelor’s in Marketing, Al Balqa Applied University, 2017 (Good). Ranked 3rd in class. Completed professional courses in Sales, Digital Marketing, Customer Service, Human Development, NLP, and Negotiation Skills.
View attachment

Skills

Luxury Goods
Expert
Luxury Goods
Expert
Customer Focus
Expert
Customer Focus
Expert
Showrooms
Expert
Showrooms
Expert
Sales Campaigns
Expert
Sales Campaigns
Expert
Microsoft CRM
Expert
Microsoft CRM
Expert
Team Collaboration and Leadership
Expert
Team Collaboration and Leadership
Expert
Microsoft Office Suite
Expert
Microsoft Office Suite
Expert
Work under pressure
Expert
Work under pressure
Expert
Responsibility
Expert
Responsibility
Expert
Attention to Detail
Expert
Attention to Detail
Expert
Organization
Expert
Organization
Expert
Creativity
Expert
Creativity
Expert
Teamwork
Expert
Teamwork
Expert
Communication Skills
Expert
Communication Skills
Expert
Flexibility
Expert
Flexibility
Expert
Critical Thinking
Expert
Critical Thinking
Expert
Time management
Expert
Time management
Expert
Problem Solving
Expert
Problem Solving
Expert
Analytical and Reporting Skills
Expert
Analytical and Reporting Skills
Expert
Point of Sale (POS) Systems
Expert
Point of Sale (POS) Systems
Expert
Customer Relationship Management (CRM)
Expert
Customer Relationship Management (CRM)
Expert
Inventory Control
Expert
Inventory Control
Expert
Product Knowledge & Merchandising
Expert
Product Knowledge & Merchandising
Expert
Sales Optimization
Expert
Sales Optimization
Expert
Customer Service Excellence
Expert
Customer Service Excellence
Expert
Administration
Expert
Administration
Expert
Administrative
Expert
Administrative
Expert
Human Resources
Intermediate
Human Resources
Intermediate
Digital Marketing
Beginner
Digital Marketing
Beginner
Secretarial
Intermediate
Secretarial
Intermediate
Key Account Management
Intermediate
Key Account Management
Intermediate
Accounting
Beginner
Accounting
Beginner
Microsoft Excel
Beginner
Microsoft Excel
Beginner
Materials
Intermediate
Materials
Intermediate
Order
Expert
Order
Expert
Microsoft PowerPoint
Beginner
Microsoft PowerPoint
Beginner
HR Management
Intermediate
HR Management
Intermediate
Call Center
Intermediate
Call Center
Intermediate
Retail
Expert
Retail
Expert
Management
Intermediate
Management
Intermediate
Sales
Expert
Sales
Expert
Negotiation
Expert
Negotiation
Expert
Marketing
Intermediate
Marketing
Intermediate
Customer Service
Expert
Customer Service
Expert
Microsoft Office
Intermediate
Microsoft Office
Intermediate
Operation
Expert
Operation
Expert
Project Management
Intermediate
Project Management
Intermediate
Recruitment
Intermediate
Recruitment
Intermediate
Sales Support
Expert
Sales Support
Expert
Business Development
Intermediate
Business Development
Intermediate
Employee Relations
Expert
Employee Relations
Expert
Training
Expert
Training
Expert
Technical Support
Intermediate
Technical Support
Intermediate
Sales Representatives
Intermediate
Sales Representatives
Intermediate
Installation
Intermediate
Installation
Intermediate
Merchandising
Intermediate
Merchandising
Intermediate
Social Media Marketing
Intermediate
Social Media Marketing
Intermediate
Sales Coordination
Intermediate
Sales Coordination
Intermediate
Customer Care
Expert
Customer Care
Expert
Call
Expert
Call
Expert
Data Entry
Intermediate
Data Entry
Intermediate
Front Office
Expert
Front Office
Expert
Receptionist
Expert
Receptionist
Expert
Science
Intermediate
Science
Intermediate
Purchasing
Intermediate
Purchasing
Intermediate
Banking
Beginner
Banking
Beginner
Leadership
Expert
Leadership
Expert
Team Leadership
Expert
Team Leadership
Expert
Restaurants Management
Intermediate
Restaurants Management
Intermediate
Catering
Intermediate
Catering
Intermediate
Microsoft Word
Intermediate
Microsoft Word
Intermediate
Mail
Intermediate
Mail
Intermediate
Team Management
Intermediate
Team Management
Intermediate
Sales Management
Intermediate
Sales Management
Intermediate
Preparation
Intermediate
Preparation
Intermediate
Telemarketing
Intermediate
Telemarketing
Intermediate

Languages

Arabic
Native Speaker
English
Expert

Training and Certifications

Certifications
AML/CFT Training for Dealers in Precious Metals and Stones
Nov 2022
Security and Vigilance for Gold and Jewelry Stores
Dec 2022
Diamond, Colored Stone Knowledge
Mar 2024
Luxury Selling Skills and Professional Customer Service
Nov 2023
Certified Jewelry Consultant
Mar 2023
Training
Human Resource Management
Bayt
Digital Marketing
The Hope International
Aug 2021
English Conversation Course
Al Balqa Applied University/ Consultants, Studies and Training Center (CSTC)
Jan 2016
ICDL Course (International Computer Driving License)
Al Balqa Applied University / Consultants, Studies and Training Center (CSTC)
Dec 2015
Diploma in Human Development
we Are Jordan & Al Balq'a Applied University
Dec 2014
Customer Service Quality
Multi Fields For Training
Dec 2016

Hobbies

  • leaning languages
  • Reading