Social media and Digital Communication
Noor Bank
مجموع سنوات الخبرة :13 years, 1 أشهر
• Responsible for planning, implementing and monitoring the company's Social Media strategy in order to increase brand awareness, improve marketing efforts, and increase sales.
• Define the most important social media KPIs.
• Use social media marketing tools such as Hootsuite
• Excellent knowledge of Facebook, Twitter, LinkedIn, Instagram, and other social media best practices.
• Being aware of the latest trends within the public domain.
• Review user content and response/escalate or flag as necessary.
Reason for leaving: Travelling to UAE
.Job Descriptions:
* Determines requirements by working with customers.
* Answers inquiries by clarifying desired information; researching, locating,
* Resolves problems by clarifying issues; researching and exploring answers and
alternative solutions; implementing solutions; escalating unresolved problems.
* Fulfils requests by clarifying desired information; completing transactions;
forwarding requests.
* Maintains call center database by entering information.
* Keeps equipment operational by following established procedures; Updates job
knowledge by participating in educational opportunities.
* Enhances organization reputation by accepting ownership for accomplishing
new and different requests; exploring opportunities to add value to job
accomplishments, reporting breakdowns.
Etisalat Egypt.
Reason for leaving: Looking for better chance
Job Description:
* Listen to customers’ questions and concerns, and provide answers or responses
* Plan and manage multi-channel marketing campaigns
* Suggest new methods to address customers’ needs
* Track marketing metrics and trends, like conversion rates and web analytics
* Assist with organizing promotional events to reach prospective customers
* Review and select CRM software that meets our company’s needs
* Conduct market research to follow trends and competition.
* Ability to learn new technology and transfer the knowledge to others
* Ability to work well independently as well as in collaborative groups
* Commitment to providing excellent customer service.
Etisalat Egypt
Key highlights:
* Social Media marketing experience ( social media strategy, target
audience segmentation, social media auditing and competitors' research,
data analytics and Google analysis)
* Content creation 101
* Social Media Management (Hootsuite social media platform)
* B2B and lead generation
* CRM (Customer relationship management)
* HPS (Power card)
* IFLEX (Oracle)
* CMS (complaints management system)
Education: