مصطفى إبراهيم

Assist with c risis man agemen t, bad reviews, an d negative
n ews commu n ic ation s.
- Creat e an d main tain compan y social media pages an d
profiles.
- Bu ild mean in gfu l conn ections and encou rage commun it y
members through dialog an d messaging.
- Collaborate with other departmen ts to manage c ompan y
reput ation, c oordin ate promot ion s, an d increase reach.
- Creat e an d implemen t social media mark etin g plan and
editorial calendar.

I' m implemen tin g company policies, techn ic al procedures,
and stan dards for preserving the in tegrity an d security of
data, reports, and acc ess,
- Meets Key Performance Indicators according to targets
agreed with Sen ior Manager of Cu stomer Servic e in areas of
smart services an d inn ovat ion, Liaises with the Syst em
team during the Design.
- Testin g and Commission ing phases to en su re the systems
align s with best intern ation al practice Workin g with SA P
GUI as main enterprise system.
- demonstrated prof essionalism an d courtesy with cu stomers
at all times an d Act ivating accoun ts for c lien ts in terested.

Handled admin istration documen ts setup for our n ew
off ic e and arranged meeting Schedu les for 3 sen ior
exec utives.
- I have Arran ged 60 people formal dinn er setup in
FourSeason s Hotel DIFC f or a very huge level attendees
su ch as c hief off icers an d ambassadors which was reported
by Sau di news local channel an d I was Puttin g Bu sin ess
st rategy to ac hieve the mark et needs.
- Moreover, I also han dled Luxu ry Ren tal car Compan y’s
busin ess plan an d developmen t strategies,
- in addition, c omparing the of fers we had with the mark et
around an d setting a target lin e to achiev e.
- As also managed the cu stomer’s satisfact ion an d to
measure after sales Expec tation s.
- Su pport my agents in professional techniques to exc eed
cu stomers expectation .
- Monit oring a V IP list an d to reach them to doc ument they
feedback and to off er all ou r n ew car lists.

Handled Check in an d ou t admin istration proc ess, I was
trac king Guests feedback an d complain s.
- I Han dled groups check in as well as Han dling most of city
en tertainmen ts book ing such as safari an d restaurants.
- I previously worked in FourSeason s Riyadh in diff eren t
departmen ts such as Reception, Conc ierge, H otel
Operator, F&B an d Reservation.