Bayt.com
Mahmoud El Leithy, Business Operations manager

Mahmoud El Leithy

Business Operations manager

Crossover

Location
Egypt - Cairo
Education
Diploma, Lean Six segma Yellow belt
Experience
12 years, 3 Months

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Work Experience

Total years of experience :12 years, 3 Months

Business Operations manager at Crossover
  • United States - Texas
  • November 2018 to October 2019
Senior Call center supervisor at BDO Esnad
  • Egypt - Cairo
  • February 2019 to July 2019
Operations Manager at Fusion Global Services
  • Egypt - Cairo
  • August 2017 to November 2018
Call Center Operations Supervisor at Raya Contact Center (Talabat.com)
  • Egypt - Cairo
  • June 2016 to August 2017
Team Manager at Sutherland global services
  • Egypt - Alexandria
  • October 2015 to June 2016
Program Purchasing Coordinator at General Motors
  • Egypt - Cairo
  • May 2015 to August 2015
Acting team manager at Convergys
  • Egypt
  • February 2014 to June 2015
senior support advisor at stream global service
  • Egypt - Cairo
  • July 2007 to February 2014

It's a call center that supports the US and I'm a manager responsible for new hires training, coaching, adherence and punctuality

Education

Diploma, Lean Six segma Yellow belt
  • at American University of Cairo (AUC)
  • September 2015

Lean six segma methodology in Service sectors and process optimization.

Diploma, Conflict management
  • at American University of Cairo (AUC)
  • April 2014

Conflict management and how to get to “Yes”

Bachelor's degree, mechanical power engineering
  • at institute of aviation engineering and technology
  • August 2013

Mechanical power

Specialties & Skills

Business Awareness
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Problem Solving
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Communications
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Continuous Improvement Process
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Working Under Pressure
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team leadership
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Punctuality
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Team player
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Microsoft Office
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Self motivated
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Business awareness
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Languages

English
Expert
Arabic
Native Speaker

Training and Certifications

Lean Six Sigma Green belt (Certificate)
Date Attended:
November 2018
Sustainable community development (Training)
Training Institute:
AUC
Date Attended:
January 2015
Lean six sigma yellow belt (Certificate)
Conflict management and resolutions skills (Training)
Training Institute:
American University of Cairo
Date Attended:
February 2015
Duration:
45 hours