Mahmoud Mahfouz, Senior system Administrator and Technical support & customer care

Mahmoud Mahfouz

Senior system Administrator and Technical support & customer care

UNION TRADE

Location
Egypt - Cairo
Education
Bachelor's degree, Information system
Experience
4 years, 0 Months

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Work Experience

Total years of experience :4 years, 0 Months

Senior system Administrator and Technical support & customer care at UNION TRADE
  • Egypt
  • May 2008 to April 2012

System Administrator
- Managing and implementing domain controller to control all user and computers
- Applying Group policy to manage, control and audit the computer and user configuration authority, permission and rights access.
- Support for company servers and network infrastructure.
- Disaster recovery management, backup scheduling and contingency planning.
- Configure and manage network and user access to public and home folders


Technical support and Customer Care for Queue management Systems
- Design : to plan and define the suitable places to queue system equipments and cables paths in co-operate with clients engineers, and to recognize the needs of the client to take into account
- Implementation: leading the crew to install all system's equipments And supervises the operations of the installed system, containing clients training process
- Optimization: to help the client To obtain the greatest benefit of system features, and to define any new required functions, and to make all features clear to client

Education

Bachelor's degree, Information system
  • at Future Academy
  • August 2007

Graduate: Bachelor Degree of Information Technology University: Future Academy Major: Information system. Grade: Good. Graduation year: 2007

Specialties & Skills

Computer Hardware Troubleshooting
Network Administration
Network Management Software
Computer Security
Technical Support

Languages

Arabic
Expert
English
Expert

Training and Certifications

A+ course (Certificate)
Date Attended:
March 2012
Valid Until:
April 2012
(MCITP) Microsoft Certified IT Professional “Enterprise Administrator” (Certificate)
Date Attended:
February 2012
Valid Until:
February 2012
8 Levels of General English course (Certificate)
Date Attended:
March 2009
Valid Until:
July 2010
(ICDL)Course “International Computer Driving License (Certificate)
Date Attended:
February 2008
Valid Until:
April 2008
(CCNA) Cisco Certified Network Associate (Certificate)
Date Attended:
June 2011
Valid Until:
July 2011