Customer Service Agent at Amazon.it
Convergys
Total years of experience :5 years, 4 Months
1-Obtains client information by answering telephone calls, online Chat, E-mails.
2-Determines eligibility by comparing client information to requirements.
3-Establishes policies by entering client information.
4-Informs clients by explaining procedures; answering questions; providing information.
5-Maintains communication equipment by reporting problems.
6-Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
7-Updates job knowledge by studying new product descriptions; participating in educational opportunities.
I can deal with customers via telephone, Internet, chat and e-mail. I work in telephone call centers or multimedia contact centers, handling all of customer's problem. I make also an important contribution to customer satisfaction by providing a prompt, efficient and courteous service to callers.
1-Greeting and welcoming guests as soon as they arrive at the office
2-Directing visitors to the appropriate person and office
3-Answer, screen and forward incoming phone calls
4-Ensuring reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
5-Providing basic and accurate information in-person and via phone/email
6-Receiving, sorting and distribute daily mail/deliveries
7-Maintaining office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
8-Ordering front office supplies and keep inventory of stock
9-Update calendars and schedule meetings
Arrange travel and accommodations, and prepare vouchers
10-Keeping updated records of office expenses and costs
11-Performing other clerical receptionist duties such as filing, photocopying, transcribing and faxing
1-Greeting and welcoming guests as soon as they arrive at the office
2-Directing visitors to the appropriate person and office
3-Answer, screen and forward incoming phone calls
4-Ensuring reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
5-Providing basic and accurate information in-person and via phone/email
6-Receiving, sorting and distribute daily mail/deliveries
7-Maintaining office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
8-Ordering front office supplies and keep inventory of stock
9-Update calendars and schedule meetings
Arrange travel and accommodations, and prepare vouchers
10-Keeping updated records of office expenses and costs
11-Performing other clerical receptionist duties such as filing, photocopying, transcribing and faxing
1-Greeting and welcoming guests as soon as they arrive at the office
2-Directing visitors to the appropriate person and office
3-Answer, screen and forward incoming phone calls
4-Ensuring reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
5-Providing basic and accurate information in-person and via phone/email
6-Receiving, sorting and distribute daily mail/deliveries
7-Maintaining office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
8-Ordering front office supplies and keep inventory of stock
9-Update calendars and schedule meetings
Arrange travel and accommodations, and prepare vouchers
10-Keeping updated records of office expenses and costs
11-Performing other clerical receptionist duties such as filing, photocopying, transcribing and faxing
1-Reading given material and research industry and law-specific terminology
2-Converting text and documents from italian to arabic and vice versa.
3-Crossing-reference specialized dictionaries and translation tools to check quality of translation
4-Proofread translated texts for grammar, spelling and punctuation accuracy
5-Edit content with an eye toward maintaining its original format (e.g. font and structure)
6-Network with field experts to stay current on new translation tools and practices
General Diploma at Education
Bachelor's degree at Italian Language