IT Supervisor
Fast Telecom
مجموع سنوات الخبرة :19 years, 0 أشهر
- ERP and SFA Administrator: Organize, manage and Control the hierarchical and structural system platform for automating the activities of the sales force to ensure the necessary support for the efficient execution of the tasks in field
- Designing, planning, setting up, Maintaining, Expanding the network
- Monitoring and administrating UTM (Fortinet Hardware Appliance firewall)
- Manage All Facilities security (sensors, CCTV systems, Access Management)
- Responsible for implementing IT policies (Internet, Antivirus and PC policy).
- Managing and administrating Elastix Call Manager Asterisk DB (Installed on UNIX).
- Deploy, manage, and troubleshoot Vcenter, ESXI 6 and Nas Storage.
- Perform daily, weekly and monthly backup for (VMs, File Server)
- Monitoring and administrating Mails (Microsoft Exchange 365).
- Responsible for handling and assigning all IT operations tickets and requests on manage engine service desk plus Server built on the ITIL framework
- Responsible for lunching and preparation for new branches and retails (ordering needed devices, site survey, recommending the needed connection service and the service provider).
- Responsible for planning for upgrade the company infrastructure to new technologies.
- Coordinate with other departments to ensure the high-quality process.
- Managing the budget & planning the utilization of resources.
- Ensuring satisfactory levels of up time on the network and application servers.
- Designing and administrating Active Directory, DHCP, DNS, and GPO.
- Supporting & Managing all Sales Reps Handhelds (PDA)
- Responsible for All IT Assets transfers
- Recommend the hardware purchases for Severs and Laptops.
- Deploy, manage, and troubleshoot Vcenter, ESXI 5.5 and SAN Storage.
- Monitoring and administrating Mail Server (Microsoft Exchange Server 2010).
- Responsible for handling and assigning all IT operations tickets and requests on manage engine service desk plus Server built on the ITIL framework
- Monitoring and administrating UTM (Cyberoam Hardware Appliance) and Firewall (Mikrotik Router Board).
- Perform daily, weekly and monthly backup for (VMs, File Server, and Exchange Database & SQL Database) using Veeam.
- Managing and administrating Elastix Call Manager Asterisk DB (Installed on UNIX).
- Responsible for lunching and preparation for new branches and retails (ordering needed devices, site survey, recommending the needed connection service and the service provider).
- Responsible for planning for upgrade the company infrastructure to new technologies.
- Responsible for implementing IT policies (Internet, Antivirus and PC policy).
- Manage All CCTV system
- Coordinate with other departments to ensure the high quality process.
- Managing the budget & planning the utilization of resources.
- Playing an active role in planning the Service Strategy of the IT infrastructure.
- Transfer the knowledge to team and the end-users.
- Ensuring satisfactory levels of up time on the network and application servers.
- Designing and administrating Active Directory, DHCP, DNS, and GPO.
- Managing NAS Storage (FreeBSD Based).
- Responsible for All IT Assets
- Recommend the hardware purchases for Severs and Laptops.
- Coaching & guiding a team of 8 members.
- Manage and implement the entire data network (LAN/WAN/WLAN). Maintain the highest systems availability. Design required data networks solutions, write RFP’s and evaluate vendor responses. Track industry changes and propose to upper management the new ideas and technologies to improve network quality. Responsible for Project management and Vendors' management. Ensure all customer requests & escalation are done within the agreed service level agreement
- Manage and Maintaining all Company Servers (TMG 2010, MS Exchange 2010 , RAS, App, Active Directory )
- Develops, maintains, and monitors procedures for all server, database application and end users
- Implementing and Deploying Microsoft Operating Systems (Windows Server 2008 Active Directory - directory services, Windows 2000, Windows XP, Windows Vista, win 7)
- Supporting, Maintaining, Administering and Troubleshooting all network user's problems
- Installing, Supporting, Managing (Connection & application) about 90 Handhelds (PDA) for Sales Reps
- Install, configure manage Symantec Antivirus Corporate Edition 10 Package. and Endpoint 11 Install, configure
- Responsible to company's network and VPN between the Head Office all branches about 200 users
- Monitor and manage network and Internet performance
- Manage and Maintaining ISA, Mail, NAT, VPN, FTP, DNS & DHCP Servers
- Backing up, restoring & Managing all network data for servers, database application and end users
- Implementing and Deploying Microsoft Operating Systems (Windows Server 2003 Active Directory - directory services, Windows 2000, Windows XP, Windows Vista )
- Supporting, Maintaining, Administering and Troubleshooting all network user's problems
- Installing, Supporting, Managing (Connection & application) about 80 Handhelds (PDA) for Sales Reps
- Install, configure manage Symantec Antivirus Corporate Edition 10 Package. Install, configure
- Responsible to company's network and VPN between the Head Office all branches about 200 users
- Monitor and manage network and Internet performance
Receiving Problems from customers and Troubleshooting it by phone or by Technical Support Tools
Managing, administrate and monitor billing system airports internet access
- Implementing and Deploying Microsoft Operating Systems and Technologies to be fully operational up to Decisive customer needs (Windows Server 2003, Windows 2000, Windows XP, Active Directory services
- Supporting, Maintaining, Administering and Troubleshooting Almostakble Trading CO. Corp’s Local Network
- Manage and Maintaining NAT, FTP, Application And Active Directory Servers
- Responsible of interviews & testing new employees whom candidate to data entry jobs
- Training new employees on our programs
- Backing up, restoring & Manage all of the data in Almostakble Trading CO
ISO & Quality Control