Mahmoud Morad Agha, NEC Senior Pre-Sales engineer

Mahmoud Morad Agha

NEC Senior Pre-Sales engineer

NAJTECH

Location
Saudi Arabia - Jeddah
Education
Bachelor's degree, BE
Experience
12 years, 6 Months

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Work Experience

Total years of experience :12 years, 6 Months

NEC Senior Pre-Sales engineer at NAJTECH
  • Saudi Arabia - Jeddah
  • My current job since January 2014

• Working on Mega projects, Tenders ( preparing RFP, Design, document, etc... )
• Focus on supporting POC.
• Assist customers in understanding their problems, identifying their requirements and build the best-fit IT Solutions.
• Design solutions based on customer requirements and insure customer satisfaction.
• Maintain a strong Knowledge of competitive offering in the IT filed with the ability to position NEC solution against key competitors.

Account Manager at Najtech
  • Saudi Arabia - Jeddah
  • My current job since January 2016

- Working on SMB & educational sector (Universities)
- day-to-day management of clients’ marketing and advertising campaigns
- Regular communication and liaison with clients at a senior level
- Pitching fresh and innovative ideas to clients
- Proactively manages customers’ satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction.
- Bid packaging for highly competitive bidding wars.
- Retains and profitably grows firm volume, sales, and profitability through proactive management of assigned and new large-customer relationships.
- Planning for the strategies and management of the company’s regional accounts. Communicate with the clients, and prepare reports, budget and forecast.
- Understanding the clients technical needs and working with customers on a consultative basis bringing value by recommending a customer specific solution.

Project Manager at Najtech
  • Saudi Arabia - Jeddah
  • January 2014 to January 2016

• Runs projects from Initiation to design, Installation and execution.
• Define project scope, goals and deliverable that support business goals in collaboration with senior management and stakeholders.
• Develop and deliver progress reports, requirements documentation, and presentations.
• Develop full-scale project plans and associated communications documents.
• Plans and schedule project deliverables, goals, and milestones.
• Directs and oversees project engineering team and manages conflicts within group.
• Develop best practices and tools for project execution and management.
• Efficiently identifies and solves project issues.
• Demonstrates leadership to define requirements for project risk.
• Designs and maintain technical and project documentation.
• Strong organizational, presentation, and customer service skills.
• Manage IT projects such as networking, Datacenters, Servers, Storage, Security, and other IT related Projects.

Pre-Sales engineer at Najtech
  • Saudi Arabia - Jeddah
  • November 2011 to December 2013

• Worked closely with NEC to create Proposals for its products & services and Present it to the customer like Desktop Virtualization Solution (VPCC) / Blade Server Solution / Disaster Recovery Solution (Express Cluster) etc.
• Designing Network Diagrams (NEC, Cisco, SonicWall, ...).
• Prepare Technical & Financial Proposals.
• Make Basic Quotations.
• Direct dealing with major IT Vendors & Suppliers.
• Support sales productivity and deal flow by securing the “technical close” in complex solutions.
• Responsible for achieving a profit and productivity quota together with the Sales manager.
• Answer to RFI/RFQ/RFP together with the Key Account Sales manager.
• Participate in conferences, shows, exhibitions when appropriate and requested.
• Proactively scopes the technical solution required to address customer requirements, assess customers’ met and unmet needs, and recommends optimum solutions, ensuring appropriate support for the proposed architecture.

Education

Bachelor's degree, BE
  • at Al-Mamoun Private University For Science & technology
  • March 2011

Bachelor's degree / higher diploma, Communication Engineering - Faculty of Engineering and technology

Specialties & Skills

Backup Exec
Pre sales Technical Support
Creating Proposals
Customer Orientation
Visio Designer( Cisco,SonicWall, Networking)
Working and coping under pressure
Willing to learn (adaptable, enthusiastic, active, keen, learner,continual )
Customer orientation(Welcoming, friendly, caring, approachable,Accommodating, tactful, diplomatic)
Team work ( Supportive, facilitator, coordinator, deliverer, imaginative)
Possibly creative thinking – thinking of new layouts
Action planning(Decision-maker, organised, negotiator, responsive, forward thinker).

Languages

English
Intermediate
Arabic
Expert

Training and Certifications

Installing wireless local loop (WLL) and internet access point (IAP) base stations and terminal sta. (Training)
Training Institute:
Syrian German Telecommunications Company
Date Attended:
September 2009