Mahmoud Morad Agha

- Working on SMB & educational sector (Universities)
- day-to-day management of clients’ marketing and advertising campaigns
- Regular communication and liaison with clients at a senior level
- Pitching fresh and innovative ideas to clients
- Proactively manages customers’ satisfaction and service delivery by anticipating potential service problems, and monitoring satisfaction.
- Bid packaging for highly competitive bidding wars.
- Retains and profitably grows firm volume, sales, and profitability through proactive management of assigned and new large-customer relationships.
- Planning for the strategies and management of the company’s regional accounts. Communicate with the clients, and prepare reports, budget and forecast.
- Understanding the clients technical needs and working with customers on a consultative basis bringing value by recommending a customer specific solution.

• Working on Mega projects, Tenders ( preparing RFP, Design, document, etc... )
• Focus on supporting POC.
• Assist customers in understanding their problems, identifying their requirements and build the best-fit IT Solutions.
• Design solutions based on customer requirements and insure customer satisfaction.
• Maintain a strong Knowledge of competitive offering in the IT filed with the ability to position NEC solution against key competitors.

• Runs projects from Initiation to design, Installation and execution.
• Define project scope, goals and deliverable that support business goals in collaboration with senior management and stakeholders.
• Develop and deliver progress reports, requirements documentation, and presentations.
• Develop full-scale project plans and associated communications documents.
• Plans and schedule project deliverables, goals, and milestones.
• Directs and oversees project engineering team and manages conflicts within group.
• Develop best practices and tools for project execution and management.
• Efficiently identifies and solves project issues.
• Demonstrates leadership to define requirements for project risk.
• Designs and maintain technical and project documentation.
• Strong organizational, presentation, and customer service skills.
• Manage IT projects such as networking, Datacenters, Servers, Storage, Security, and other IT related Projects.

• Worked closely with NEC to create Proposals for its products & services and Present it to the customer like Desktop Virtualization Solution (VPCC) / Blade Server Solution / Disaster Recovery Solution (Express Cluster) etc.
• Designing Network Diagrams (NEC, Cisco, SonicWall, ...).
• Prepare Technical & Financial Proposals.
• Make Basic Quotations.
• Direct dealing with major IT Vendors & Suppliers.
• Support sales productivity and deal flow by securing the “technical close” in complex solutions.
• Responsible for achieving a profit and productivity quota together with the Sales manager.
• Answer to RFI/RFQ/RFP together with the Key Account Sales manager.
• Participate in conferences, shows, exhibitions when appropriate and requested.
• Proactively scopes the technical solution required to address customer requirements, assess customers’ met and unmet needs, and recommends optimum solutions, ensuring appropriate support for the proposed architecture.