IT Technical Consultant Lead | Azure & Microsoft365 Platform | SCCM |VMware Digital Workspace One
Wipro Technology
مجموع سنوات الخبرة :14 years, 8 أشهر
• Oversaw the day-to-day operation, maintenance, and troubleshooting of critical infrastructure, including servers, network devices, and storage systems.
• Implemented best practices for IT operations.
• Respond and prioritize to reported service incidents, identify causes, and initiate incident management.
• Manage incident team members, reassign workloads, and reschedule tasks.
• Deploy, manage, and monitor Azure resources such as virtual machines, storage, networking, and databases.
• Deploy, configure, and manage AWS resources such as EC2 instances, S3 buckets, RDS databases, and VPCs.
• Install, configure, and maintain VMware infrastructure, including ESXi hosts and vCenter servers.
• Monitor and optimize virtual machine performance, ensuring high availability and scalability.
• Collaborate with network and storage teams to ensure seamless integration of VMware components.
• Align IT infrastructure with current and future business requirements and strategic goals.
• Work with Solutions Engineers to deliver successful Proof of Concepts (POCs)
• Delivering Weekly forecasting/ Quarterly business reviews/Large Deal Reviews
• Build pipeline appropriate pipeline coverage.
• Work with internal stakeholders to build large and strategic deals.
• Keeping up to date with the latest IT trends and technology developments
• Attend weekly EUC/Sales training/team meetings.
• Job Title: Played multiple roles as Senior Technical Engineer, IT Operations Lead.
• Scope: Automation and Management of End User Support Services activities
• Managed 5 resources.
• Responsibilities
• Project Oversight: Led and oversaw Automation projects ensuring the successful delivery and implementation of projects to enhance operational efficiency.
• End User Support Services: Managed and optimized end-user support services to provide prompt and effective assistance to the ministry's staff.
• Windows Server Administration:
• Installation, configuration, and maintenance of Windows Server operating systems.
• Active Directory management, including user accounts, group policies, and security.
• VMware VDI - VMWare Workspace Consultant
• implemented & Managed Workspace One UEM, Workspace One Access, Mobile Device Management (MDM), Mobile Email Management (MEM), Mobile Application Management (MAM), Content gateway and per-App Tunnel.
• Collaborate with clients to understand their business requirements and design VMware Workspace ONE UEM solutions that meet their needs.
• Lead the implementation and configuration of Workspace ONE UEM solutions, ensuring best practices and security standards are followed.
• Supporting, patching, and troubleshooting various end-point devices such as laptops, workstations, mobile phones.
• Project design, architecture, and best practices for configuring and maintaining an enterprise Workspace ONE environment.
• Data Analysis: Collaborate with business users to understand data requirements.
• Analyze complex datasets and provide insights to support decision-making processes.
• Windows Patch & Software Rollout using SCCM & Workspace One UEM.
• Automation and Self-Service Projects: Spearheaded automation initiatives and self-service projects to streamline IT processes and empower end-users to resolve common issues independently.
• Scope: Remediation & Compliance of Windows and UNIX Servers.
• Windows and UNIX/Linux Server Remediation: Led the effort to assess, remediate, and ensure compliance of Windows and UNIX servers within the organization.
• Security Patch Deployment: Successfully deployed security patches to a total of 200 servers, ensuring they were up to date and protected against potential vulnerabilities.
• Scope: IT Infrastructure, End User Computing, and Windows 10 Migration Projects.
• Managed a team of 6 resources.
• Responsibilities
• IT Infrastructure Management: Oversaw the management and optimization of the organization's IT infrastructure, ensuring the reliability, performance, and security of critical systems and network resources.
• End User Support: Provided leadership and guidance in the delivery of end-user support services, ensuring prompt and effective resolution of IT-related issues to maintain high levels of user satisfaction.
• Windows 10 Migration Projects: Led and managed Windows 10 migration projects to ensure a smooth transition from older operating systems,
• SCCM Administration: Administered Microsoft System Canter Configuration Manager (SCCM) for efficient software deployment, patch management, and system updates, ensuring the organization's IT environment was secure and up to date.
• Project Management: Successfully managed various IT projects, from planning to execution, ensuring they were completed on time and within budget. Coordinated project activities and resources to achieve project goals and objectives.
لقد تم حذف الرابط بسبب انتهاكه لسياسة الموقع. يرجى التواصل مع قسم الدعم لمزيد من المعلومات.