Mahmoud Saad

• Serve as the primary point of contact for assigned client accounts.
• Build and maintain strong, long-lasting client relationships.
• Understand client needs and align them with company products or services.
• Manage account operations, including contract negotiations and renewals.
• Identify opportunities for upselling, cross-selling, and new business development.
• Collaborate with internal teams (e.g., sales, marketing) to deliver tailored solutions.
• Monitor account performance and provide regular updates to stakeholders.
• Resolve client issues promptly while ensuring a positive customer experience.
Skills & Qualifications:
• Strong communication and interpersonal skills.
• Proficiency in CRM tools and data analysis for tracking account metrics.
• Problem-solving abilities with a focus on customer satisfaction.
• Knowledge of industry trends and consumer behavior.
• Bachelor’s degree in business, marketing, or a related field (preferred).
• Experience in account management or customer-facing roles.
Objectives:
• Foster long-term partnerships with clients to achieve mutual business goals.
• Ensure timely delivery of services aligned with client objectives.
• Contribute to revenue growth by identifying new opportunities within existing accounts.
This role is central to maintaining client loyalty while driving profitability through strategic relationship management

advising on appropriate solutions for customer needs and requirements;
Delivers sales activities around acquisitions
Meets sales quotas as set out by team, in line with Vodafone standards, and within timeframes;
Uses strong communication skills to exchange ideas and information in a concise and logical way to support the delivery of negotiations and signing up contracts with small subjects
Influences customer's decisions through specific sales skills and product and industry knowledge;
Cooperates with internal teams (e.g. technology, marketing, Commercial planning) on the preparation of individual business customer solutions based on customer requirements;

Understand customer needs and offer solutions and support
Organize and coordinate sales representatives schedules
Receive and report on all sales leads
Answer potential customer questions and follow-up call questions
Work with sales team when closing sales
Track weekly, monthly, and quarterly performance and sales metrics
Meet all sales quotas and goals
Assist sales representatives and team to meet and exceed goals

Maintains excellent knowledge of Etisalat products and services in comparison to competition to satisfy corporate accounts’ needs.
Interacts proactively with all concerned internal parties to ensure a smooth and efficient processing and delivery of customers’ requirements and keep proper feedback for Sales Supervisor.
Prepares necessary reports with key achievements and segment’s updates to highlight business opportunities.
Develop Sales forecasts / pipelines, reviews and action plans based on analysis of actual results versus forecasts to highlight work progress.
Develops programs to drive sales across assigned territories / segments based on sold marketing research.
Increase Corporate Sales customers’ base and explore potential business opportunities vertically & horizontally, to increase subs base & revenues.
Achieve monthly targets by closing profitable deals with key accounts.
Conducts regular visits to key corporate accounts to ensure customers satisfaction.
Provides necessary field training and enhance career development to ensure reaching the needed quality.
Monitors and develops his performance to ensure high productivity.

Maintaining and increasing sales of your company's products
Reaching the targets and goals set by the direct sales manager per every team
Establishing, maintaining and expanding harvest customer base
Setting sales targets for individual teams and the outdoor team as a whole
Recruiting and training outdoor sales staff
Allocating areas to team leaders
Monitoring the team's performance and motivating them to reach targets
Compiling and analyzing sales figures
Possibly dealing with some major customer among the outdoor activities
Collecting customer feedback and market research
Follow up the daily sheet of sales agents.
Follow up the attendance of All Sales Agents.
Follow up reports of sales agents.
Send daily, weekly and monthly reports.
Providing a professional and excellent level of Sales agents.
Assist the Sales Manager in revising and implementing the sales plans.
Responsible for All task of sales Agent
Responsible for both target And Revenue.

Present, promote and sell our products using solid arguments to existing and prospective customers.
Perform cost-benefit and needs analysis of existing/potential customers to meet their needs.
Establish, develop and maintain positive business and customer relationships.
Reach out to customer leads through cold calling.
Expedite the resolution of customer problems and complaints to maximize satisfaction.
Achieve agreed upon sales targets and outcomes within schedule.
Develop strategies for more effective sales, both individually and as part of a team.
Analyze the territory/market’s potential, track sales and status reports.
Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Keep abreast of best practices and promotional trends.

Monitor retail Agents calls and review emails for accuracy of information and call handling standards
Ensure that retail Agents are delivering a high level of customer service
Verify that agents are providing accurate solutions to customers, Achieve all qualitative targets
Deliver coaching feedback to supervisor on calls and emails
Provide Supervisors with regular stores performance feedback
Prepare and analyzes weekly/monthly reports for Management review Participates

Achieve all qualitative & quantities targets
Be updated with all competitors offers
Up-sell & cross-sell Vodafone products according to identified customer’s need
Make daily Sales Calls
Generate sales leads from visiting customers
Develop & maintain a healthy customer’s database
Assess the need of the customer
Clear reporting of all visits and transactions
Provide customers with strong product knowledge
Reflect flexibility to resolve customer issues
Cross sell/up sell when applicable according to the customer's type/segment
Fully awareness with product end to end process

Handling customer calls
Enter customer details and other information in an accurate and efficient manner to the relevant systems
Receive inquiries, answer them and log them on the system
Provide support to customers over the phone
Troubleshooting customer's problems-
Surveying customer satisfaction rate
Handle complaints, even when handling unpleasant customers
Build a long-term relationship with the customer
Be proactive with customer queries in terms of follow up and
Escalate issues to second liners or management, if necessary, as defined in the Escalation procedures, to ensure a timely solution