Pre-sales Engineer
JValley Software Solution
Total years of experience :13 years, 4 Months
• Solution development and design for infrastructure Services
• Be an integral part of the bidding process by preparing/collating technical documentation
• Pre/Post-Sales Technical Support
• Assist Business Development Manager in pre-qualifying business opportunities
• Prepare and deliver pre-sales presentations and professional demos to customers communicating product and technical solutions
• Serve as the Single Point of Contact (SPOC) for pre-sales technical questions/issues
• Asses and analyze customer technical requirements to propose service and/or process improvements, enhancements or new product introductions to best meet customers’ objectives with building Proposals / SoW / HLD / LLD / NRFU
• Maintaining detailed knowledge of the company's and competitors’ products or services, industry related news and supplier product’s knowledge
• Engaging with Sales in the field for meetings and presentations
• Assist and participate in developing RFI, RFP, RFQ
Solution and products Engineer:
• Assists and participates in developing technical write up, diagram, BoQ, project plan, High level Design and Low Level design, scope of work, attending clients Meeting, gathering Requirements presenting and defending solutions, technical discussions.
• Develop and design IT solutions for corporate customers.
• Contribute to a tender submission for both public and private sectors on technical aspect.
• Offered post and pre sales technical support for current and new customers.
• Assists and participates in developing RFI, RFP and RFQ responses.
• Provided feedback on the releases of new products.
• Acted as the mediator between client and sales team both in business and technical capacity.
• Supervision on Install, Commission, Programming and Testing of CCTV IP Network Camera PTZ or Fixed Camera to given site project.
• Read Blueprints for what will be installed CCTV Camera for best viewing of it.
• Performs Site Survey to the given site.
Project Manager:
• Managing and optimizing the project progress within the timeline to meet the project deadline.
• Verification and Approval of PIP provided by clients.
• Achieves operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change.
• Accomplishes human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining employees; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
• Meets financial objectives by forecasting requirements; preparing a project budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Supervised the Provisional Acceptance Test (PAT) and project closer/Handover to the responsible Business Unit.
Working in Saudi Telecoms Company as a network operation engineer:
- Controlling and managing all network related to EBU fixed and mobile as a shift duty manger with emergency change requests.
- Maintenance, escalations and follow up of tickets opened to managed services.
- Performing through troubleshooting for :
* Mobile IPVPN and ATM,
* PRI (DID/DOD) circuits SIP Trunk and E1s,
* Land lines services (Voice and DSL)
- Assigned tasks to technicians and troubleshoot with customers vendors; did all required tests to ensure of circuits connectivity & stability.
- Communicates with clients and contractors in order to follow up on service requirements.
- Activating customer services and added services over fixed line systems (Lucent, Siemens and N2000 Huawei NGN soft switches)
- Investigates failures or unexpected issues and solve them.
- Provisioning of network elements, over a 24x7 basis which includes functions of change, fault and crisis management.
At department of training and recruitment as meeting coordinator and promoter for national project for engineers training and recruitment.
• Directs and coordinates association functions, such as conventions, exhibits, or local or regional workshops.
• Provides information and technical assistance to members, clients of members, or public, relating to business operations.
• Advertise and promotes its Membership on a national basis to local and national government, colleges, universities, hospitals and the commercial sector.
Trained in multi sections for the mobile network especially in RF optimization department;
• Analyzing Drive Test Logs and providing a complete report of actions & recommendations.
• 2G/3G/HSPA+ Network Planning & Optimization Activities
• Coordinates network optimization and drive testing.
• Using features (Congestion Relief, AMR, and Power Control) to optimize cells performance.
• Network Audits, Capacity Optimization, Customer Complaints.
• TEMS/MapInfo/Actix/Motorola tools (NHA, GLU, CTP, and MARS).
Site Engineer:
Worked in the field as a site engineer to implement the different types of MW links with commissioning and site supervision :
- Dismantle / Reinstall microwaves links.
- Installations redline links.