Contact center Supervisor
Jumia
Total des années d'expérience :20 years, 6 Mois
Contact center Supervisor
مسؤل عن استلام الشحنات و ترتيبها و تسليمها للسيارات لتوزيع تلك الشحنات ع العملاء
deal directly with customers either by telephone, electronically or face to face
respond promptly to customer inquiries
handle and resolve customer complaints
obtain and evaluate all relevant information to handle inquiries and complaints
perform customer verifications
process orders, forms, applications and requests
direct requests and unresolved issues to the designated resource
manage customers' accounts
keep records of customer interactions and transactions
record details of inquiries, comments and complaints
record details of actions taken
manage administration
communicate and coordinate with internal departments
follow up on customer interactions
متابعة وتنفيذ طلبات العملاء و تطوير خطة البيع والتنفيذ
التواصل مع العملاء لاتمام عملية البيع و متابعة المشتريات
مدير ادراة خدمة العملاء بالشركة
مراجعة الدفاتر اليومية ومسؤول مرتبات
July 2011 - Present United Electronics Company eXtra Call Center Specialist: Make outbound calls contacting existing customers and clients of a variety of companies and organizations, to undertake customer satisfaction surveys and ensure the customer is happy with the service they have received. Professionally greets customers; responds to inquiries of a specific or general nature; determines appropriate response or direction for the caller; promotes various marketing campaigns; assists in the completion of new account or loan applications; issues messages; resolves problems within given authority. Performs various operational background duties; processes account balance or transfer requests, stop payment orders, changes of address and other such customer requests or authorizations. Conducts a variety of routine daily tasks; reviews reports, prepares correspondence; participates in special department projects. Contact Center Supervisor & Complaint Management Specialist Customer Experience Project Manager, General Management from 01-07-2015 so far
Solving customers' complaints ( Customer care) and scheduling for customerNov 2009 - June 2011 B.Tech Cairo, Egypt Customer Care Specialist: ▪ deal directly with customers either by telephone, electronically or face to face ▪ respond promptly to customer inquiries ▪ handle and resolve customer complaints ▪ obtain and evaluate all relevant information to handle inquiries and complaints ▪ perform customer verifications ▪ process orders, forms, applications and requests ▪ direct requests and unresolved issues to the designated resource ▪ manage customers' accounts ▪ keep records of customer interactions and transactions ▪ record details of inquiries, comments and complaints ▪ record details of actions taken ▪ manage administration ▪ communicate and coordinate with internal departments ▪ follow up on customer interactions
May 2005 - Oct 2009 WASLA Contact Center Cairo, Egypt Customer Service Specialist: • 1: Responding to customers inquiries in an officially mannered way & building effective Customer relationship. • 2: Dealing with the common mistakes made in the customer relationship. • 3: feeding back through ticklers &mails to higher level. • 4: Handling customers' objections and keeping them satisfied
مراجعة الدفاتر اليومية الخاصة بمركز الصرافة وصرف مرتبات الموظفين
Answering questions customers, Customer Service Specialist: • 1: Responding to customers inquiries in an officially mannered way & building effective Customer relationship. • 2: Dealing with the common mistakes made in the customer relationship. • 3: feeding back through ticklers &mails to higher level. • 4: Handling customers' objections and keeping them satisfied
customer service supervisoer
مسؤال عن دفاتر المصنع. من مصروفات وايرادات
كيفية التواصل مع العملاء ومع زملاء العمل
The wheel of life , Duty& Excellence, Experience, Awards&Certificates, Time to time leave Monetary Rewards
مهارة التواصل الجيد
محاسبة شركات و محاسبة ضريبية
دراسة ثانوية عامة قسم ادبي
