Mahmoud Shaheen

Work in partnership with clients across all kinds of businesses and industries, advising them how to use information technology in order to meet their business objectives or overcome problems.
Work to improve the structure and efficiency of IT systems in various organizations.

• Manage, lead, follow-up IT team.
• Create, develop and implement IT SOP.
• Provide ideas/ solutions for cost reduction and enhance business productivity.
• Providing vision, mission and innovation for IT services.
• Initiate and implement improvements in IT department.
• Ensure that all systems are operating on a 24 hours basis.
• Ensure that knowledge transfer maintained between team members.
• Study the existing situation of IT to get the maximum benefits before upgrading.
• Oversee all IT team work activities and provide support when necessary.
• Conducting regular audits.
• Interviewing candidates to hire a qualified IT staff.
• Handling contracts and agreements with other parties.
• Respond/act on upper-management directions and presents periodical reports.

• Design, build and reorganize infrastructure of data centers such as Racks, Servers, Switches, IP Phones, Bandwidth, UTM, UPS, Unified Storage… etc.
• Virtualize servers O.S and other software.
• MFP solution includes account control software and follow-me option.
• CCTV system.
• Emails and domain management such as Google, office 365 and other registrars.
• Manage and troubleshoot IT services such as Emails, Internet access, firewalls …etc.
• Maintain company assets by online registration of IT devices.
• Handling IT inventory, custodies and procurements.
• Follow up the hardware (PCs, Laptops, Printers, Scanners …etc.) failure repair process.
• Prepare statistics on HW performance and utilization and recommend improvements.
• Handle analog telephone System.
• Manage internet connectivity.

• Manage, leading, follow-up IT team.
• Prepare the annual IT budget.
• Develop and implement IT policies and procedures.
• Provide and apply ideas or systems for cost reduction.
• Handling contracts and agreements with other parties.
• Provide IT services vision and innovation.
• Provide leadership for delivery of 18/7 service operations.
• Ensure comprehensive disaster recovery architecture is maintained and operations are in place.
• Ensure that knowledge transfer is maintained between team members.
• Handling IT inventory, custodies and procurements.
• Manage/ Handle/ follow-up/ participate/ lead the following projects:
o Legalize all software license across the group.
o Reorganize infrastructure of data center (Racks, Servers, Switches, IP Phones, Bandwidth, UTM, UPS and Unified Storage).
o Virtualize servers O.S and other software.
o MFP solution includes account control software and follow-me option.
o FAX server solution (GFI FAX).
o VDI system based on Microsoft VDI with Nutanix appliance and thin-client HP.
o IP surveillance for three sites total cameras 133 with 24/7 video recording capability.
o Workflow system for newspaper (NewsPress from layout international).
o Archiving system for newspaper (A7Pro from layout international).
o Implement open source Odoo ERP system.
o E-Gates with attendance system.
o Migrating all Emails from Google and Bluehost to office 365.
o Vehicles Tracking system.
o Implement Kaspersky antivirus and MacAfee.
o Infrastructure of new building.
o Maintain company assets by registering all IT products online.
o Paperless solutions.

Manage IT for four sister companies.
Design IT infrastructure for a five floors building of a total space of 8000 m2.
Responsible for the upgrade plan of the Siltal factory IT infrastructure.
Responsible for IT budget for all IT projects.
Study the current situation of IT to get the maximum benefits from it before upgrading.
Mange IT Staff and prepare to hire IT staff.
Compare and purchase all required IT stuff.
Propose solutions to reduce the costs.
Propose requirements to upgrade IT staff skills.
Present periodical reports to the chairman.

Develop and implement IT policies and procedures and insure they are followed.
Respond/act on upper-management directions.
Lead IT team by encouragement, career development, follow-up and knowledge transfer.
Initiate and implement improvements in IT department.
Responsible for the semi-annual appraisal of IT team.
Plan and implement IT infrastructure and all required modifications.
Develop internal network and systems and support team in implementation.
Oversee all IT team work activities and provide support when necessary.
Troubleshoot the network services (Email service, Internet access, firewalls …etc.).
Follow up the hardware (PCs, Laptops, Printers, Scanners …etc.) failure repair process in the main office and the branch offices.
Prepare statistics on HW performance and utilization and recommend improvements.
Ensure that all systems are operating on a 24 hour basis.
Responsible for preparation, follow-up and control IT budget for all IT projects.
Proposing and implementing new IT solutions to enhance the overall productivity of the business.
Provide financial reports of all accessories and other equipment for cost control.
Follow up comprehensive inventory of all accessories and hardware.
Make recommendations for purchasing technology resources.
Ensure that company assets are maintained responsibly.
Manage, develop and upgrade the company's telephone system at the regional level and oversee all related changes.