customer service support unit team member
Zain
Total years of experience :4 years, 4 Months
i was responsible for:
• HR issues(resignations process, handle employees cases, renewal contract, headcount follow up, maintain a work environment)
• Recruitment process (new groups planning, CVs filteration and scanning, filling, phone interview process, face to face interview process, group analysis and report)
• Organising and planning talent and development projects, outing and events organising and preparation.
• Tutorial videos production.
• Participated in Simulation issues and make knowledge assessment.
• Trainer for handling angry customer training.
• Manage and planning the social media activity through Facebook page.
i was responsible for:
• Answer customers calls about ADSL, WI-max and broadband problems they faced.
i was responsible for:
1- Answer customers calls about GSM and technical problems they faced
2- Worked as outbound agent for 6 month.
i was responsible for:
1- make a technical presentation for our customer .
2- sales part to convince the customer to buy our product.
Trainee in RJAF in Directorate of communications and electronics (DCE):
1. I was tasked to calibrate devices
2. circuit card repair and diagnostics
3. assembly and dis-assembly of Radio Devices
4. fabrication of a printed circuit board
5. debugging and diagnostics of telephone public exchange station
6. UHF-VHF, HF radio, MOTOROLA mobile communication assets, RECORDER system
7. The Basic principles for microwave link, How to calculate path losses by specific software that use for this issue..
8. GSM principles.