Transformation Program Supervisor
Orange Jordan
Total years of experience :19 years, 7 Months
o Develop program which deliver sustained longer term improvements based on comprehensive analysis of Orange strategies, priorities and budget.
o Oversee the evaluation of the executed program during various phases and their conformity with the standards adopted to ensure that program objectives are achieved and deviations are avoided.
o Ensure Alignment of the program with Orange priorities.
o Establish processes and procedures to facilitate program management and program streams accomplishments.
o Conduct program monthly reviews and adjusts as necessary for changes in organizational priorities, structures, or the external environment.
o Work with stakeholders to complete project scope, deliverables, required resources, budget and timing.
o Prepare action plans to execute proposed projects in accordance with approved strategic plan.
o Daily Monitoring and following up on program streams and projects .
o Preparing and following up on KPI’s in monthly dashboards and executive reports.
o Addressing and escalating issues with management when needed through dedicated weekly steering committees.
o Lead, coach and motivate projects team members with day-to-day management of one or more projects (specifically as manager for E-care and Portal content management system projects)
o Develop project charter and project plans for major project.
o Communicate project objectives and deliverables to project stakeholders.
o Manage and direct project support staff assigned to the projects.
o Mitigate identified risks in project progress to management with project stakeholders regarding project timelines and progress.
o Facilitate the development of the group roadmap and implementation thought the Time to Market (TTM) methodology implemented.
o Monitor roadmap projects progress, actions and provide regular, accurate monitoring reports to the management.
o Ensure the projects adhere to the Time to Market (TTM) standards.
o Identify any improvements in existing Time to Market (TTM) processes needed to support project management.
o Facilitate the roadmap Time to Market (TTM) governances through conducting executive committees and monitoring, following up on the decision and actions.
o Mentor the concerned TTM champions, and provide consulting to ensure the projects are managed successfully.
o Owner for Time to Market tool (Instantis) used by all leaders and stakeholders, and giving periodic training for new and existing users.
o Lead, coach and motivate projects team members with day-to-day management of one or more projects (specifically as manager for E-care and Portal content management system projects)
o Develop project charter and project plans for major project.
o Communicate project objectives and deliverables to project stakeholders.
o Manage and direct project support staff assigned to the projects.
o Mitigate identified risks in project progress to management with project stakeholders regarding project timelines and progress.
o Facilitate the development of the group roadmap and implementation thought the Time to Market (TTM) methodology implemented.
o Monitor roadmap projects progress, actions and provide regular, accurate monitoring reports to the management.
o Ensure the projects adhere to the Time to Market (TTM) standards.
o Identify any improvements in existing Time to Market (TTM) processes needed to support project management.
o Facilitate the roadmap Time to Market (TTM) governances through conducting executive committees and monitoring, following up on the decision and actions.
o Mentor the concerned TTM champions, and provide consulting to ensure the projects are managed successfully.
o Owner for Time to Market tool (Instantis) used by all leaders and stakeholders, and giving periodic training for new and existing users.
o Credit cards Selling.
o Problem solving and serving customers with issues related to their credit cards.
o Payments handling.