Customer Service Advisor
Abdullah Abdulghani & Bros
Total des années d'expérience :8 years, 1 Mois
• Greet all customers promptly and provide timely professional service on Vehicle services, Tire services, Tinting & PPF jobs.
• Explain customers on the benefits of products to generate additional revenue through products upgrade.
• Ensure vehicle cleanliness through use of vehicle protection materials such as seat covers and floor mats while receiving the vehicles.
• Provide clear cost estimations and delivery time information to customers; monitor the work progress and keep customers informed of additional jobs, changes in the costing and work completion.
• Ensure all customers data in the job cards are accurate based on the customers'' request and upload the necessary information in the system on time.
• Actively promote the value added services and benefits of tinting and PPF to increase the revenue.
• Assist on the marketing and promoting the services being offered to improve the sales revenue.
• Achieve the targets in revenue, customer satisfaction Index and fix-it-right set by the management.
• Handling cashier responsibilities such as receiving cash, Open and close the cash desk, petty cash transactions and provide the necessary reports to Finance dept.
graduated from faculty of tourism and hotels 2012 with good degree