Boutique Manager
Bateel international
Total years of experience :16 years, 7 Months
-Manage all F&B and day to day operations with in budgeted guideline and to highest standards.
-Preserve excellent level of internal and external customer service.
-Identify customers needs and respond proactively to all their concerns.
-Lead the team by attracting, recruiting, training, and apprising talented personal.
-Establish targets, KPI’s, schedules, policies and procedures.
-Provide a two ways communication and nature an ownership environment with emphasis in motivation and team work.
-Comply with all health and safety regulations.
-Report on management regarding, sales results and productivity.
-Hires, mange, and train staff in all technical and non-technical aspects of their role including boutique standards of quality and service.
-Evaluate and supervise, performance and carries out disciplinary action as needed, in accordance with the store policies and procedures.
-Conduct monthly inventory and control coast by controlling ordering from WH, follow the procedure of FIFG, and don’t over load stock with non-moving products.
-Maximize sales by identifying and targeting sales opportunities through marketing, including promotions, special events and by training staff on up-selling.
-Maintain team members and customer satisfaction by handling inquiries, comments or concerns, and providing solutions,
-Completes store operational requirements by scheduling and assigning employees, following up on work results. -Maintains store staff by recruiting, selecting, orienting, and training employees. -Maintains store staff job results by coaching, counseling, and disciplining employees, planning, monitoring, and appraising job results. -Achieves financial objectives by preparing budget plan, scheduling expenditures, analyzing variances, initiating corrective actions. -Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements. -Ensures availability of merchandise and services through positive communications with the brand team and direct management and maintaining inventories. -Formulates pricing policies by reviewing merchandising activities, suggest additional needed sales promotion to the brand team, authorizing clearance sales, studying trends. -Markets merchandise by studying advertising, sales promotion, and display plans, analyzing operating and financial statements for profitability ratios. -Secures merchandise by implementing security systems and measures leads to positive stock control results. -Protects employees and customers by providing a safe and clean store environment. -Maintains the stability and reputation of the store by complying with legal requirements. Determines marketing strategy changes by reviewing operating and financial statements and departmental sales records. Maintains professional and technical knowledge by attending educational workshops, establishing personal networks; participating in professional societies. Maintains operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures. Contributes to team effort by accomplishing related results as needed.
• Maximize department sales and productivity metrics in line with shop target.
• Monitor key data reports on space management, sales and stock movement against last year, last week and budget on a daily weekly basis and communicate to staff.
• Ensure and monitor all stock is laid out and displayed according to standards layout norms \[product placement, signage, neat and well folded, arranged in order from smallest to largest, hanged items must be steamed brand wise, size wise etc.\]
• Ensure and monitor all products and price tagged and bar-coded before display.
• Ensure and monitor all stock transactions are recorded on the system in time, accurately and correctly categorized.
• Ensure and monitor awareness and vigilance at all times of security in the store of company asset, customer property and company good without any negligence
• Ensure the highest standards of housekeeping, health standards are maintained in store at all times.
• Ensure departmental décor is correct and there is consistency in displays, branding and departmental layouts.
• Optimize floor space based on merchandise availability, story-lines and product self-off.
• Inspect merchandise for quality control and report any defects.
• Ensure on time clearance of all soiled and damage merchandise.
• Ensure on time completion of random pricing checks on products.
• Monitor and implement sales promotion and event in the store.
sales and marketing Representative
Bachelor of Science Geology department