Total Years of Experience: 20 Years, 6 Months
April 2016
To Present
Front Office Manager
at Gulf Rose Hotel
Location :
Kuwait - Al Kuwait
In my work I deal with organizing all administration issues such as check in, check out, recording the customers’ data on the system and organize the meals time as well as the reservation and the social media communications.
As our aim is achieving customer centricity and satisfaction so we are working on handle and finalize the customers’ inquiries in a fast and accurate way
One of the tasks also is the internal communications with other departments and this is to organize the work flow between front office, other departments and the head office as well. Also have a sales & marketing role to increase the company income. Thus, The main goal is to reach high level of quality in work and to achieve the guest satisfaction.
As our aim is achieving customer centricity and satisfaction so we are working on handle and finalize the customers’ inquiries in a fast and accurate way
One of the tasks also is the internal communications with other departments and this is to organize the work flow between front office, other departments and the head office as well. Also have a sales & marketing role to increase the company income. Thus, The main goal is to reach high level of quality in work and to achieve the guest satisfaction.
December 2015
To March 2016
Resturant Manager
at Maadina Restaurants
Location :
Kuwait - Al Kuwait
Managing Restaurant and prepare reports to the owner with the daily workflow.. working in keeping the workflow harmony between all areas in the restaurants as well as to reach high level of hygiene and reach high level of customer satisfaction by serving them in appropriate way and in a timely manner.
I'm responsible also for the marketing planning as well as in coordinating any issue related to the restaurant innovation.
I'm responsible also for the marketing planning as well as in coordinating any issue related to the restaurant innovation.
March 2014
To December 2015
Night Shift Manager
at City Tower Hotel
Location :
Kuwait - Al Kuwait
I have attended the hotel launching and I'm working as Night Auditor in charge.
I'm responsible for guest check in and check out, prepare police report, handle customer complaint if any, help and support customer in any inquiry within my responsibilties and many other adminstration support and responsible in audit the team performance and handle any mistake/error if any.
I'm responsible for guest check in and check out, prepare police report, handle customer complaint if any, help and support customer in any inquiry within my responsibilties and many other adminstration support and responsible in audit the team performance and handle any mistake/error if any.
September 2009
To March 2014
Front Office Manager
at High Dam Nile cruise
Location :
Egypt - Luxor
In my work I deal with organizing all administration issues such as check in, check out, recording the customers’ data on the system and organize the meals time as well as the guests program with the tourism companies as well.
As our aim is achieving customer centricity and satisfaction so we are working on handle and finalize the customers’ inquiries in a fast and accurate way
One of the tasks also is the internal communications with other departments and this is to organize the work flow between front office, other departments and the head office as well. Also have a sales & marketing role to increase the company income. Thus, The main goal is to reach high level of quality in work and to achieve the guest satisfaction.
As our aim is achieving customer centricity and satisfaction so we are working on handle and finalize the customers’ inquiries in a fast and accurate way
One of the tasks also is the internal communications with other departments and this is to organize the work flow between front office, other departments and the head office as well. Also have a sales & marketing role to increase the company income. Thus, The main goal is to reach high level of quality in work and to achieve the guest satisfaction.
December 2005
To March 2009
Front Office Manager
at Shames Nile cruise
Location :
Other
Help the client in everything during their cruise. responsible for their check in and check out. organize the work flow on the department 'as the reception is the main department that reflects the whole company's staff attidue and level of qaulity & professionalizm'
June 2005
To December 2005
Senior Reception
at Pyramisa Nile cruise
Location :
Egypt - Luxor
Help the clients' in check in and check out organize the work flow on the department 'as the reception is the main department that reflects the whole company's staff attitude, level of quality & professionalism'
October 2004
To June 2005
Receptionist
at Pyramisa Nile Cruise
Location :
Egypt - Luxor
Along with other team members we help the customers' during the check in and check out time, help the guest in everything they need.
June 2004
To October 2004
Receptionist
at Horus Hotel
Location :
Egypt - Hurghada
with the rest of the staff we are working to handle and finalize the work in a professional way to provide the best service for the guests,
May 2001
To June 2002
Receptionest
at Aqua Fun Hotel
Location :
Other
with the rest of the staff we are working to handle and finalize the work in a professional way to provide the best service for the guests,
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