Restaurant Operations Manager
Emilia restaurant company
Total years of experience :14 years, 1 Months
Over All Company
As company area operaiton handling 5 branches and new opening 2 shop recruiting team - schedule for all team - employees training-
as operaiton manager I take care for 3 locations of the brand and with center kitchen .we take to server night quality to guests . working in to shop with all team to retch the target. P & L. with good profit. .control the cost food and staff.good communication with franchise and construction to open new location .
Neuhaus its luxury Brussels chocolate from 1856 years its 160 years
Chocolate shop luxury
P & L.
Control the wastage and cost
Micros ordering and received
Training staff and food Sefte
Order and received the shipment
Control logistic stock
Manage the store were house inventory training
doing cost and p&l and attendance
To assist the Manager in leading, directing and motivating the sales team in order to achieve the overall sales objectives, To assist the Manager in revising and implementing the sales strategies plans, to assist the Manager in generating sales opportunities by identifying appropriate business targets, To assist the Manager in providing a professional and excellent level of customer service with existing and new customers, Supervise the shift scheduled, Assist Manager by completing all assigned duties Handle customer issues, resolution and communicate escalated issues to the Manager. Supervise employee Assist with sales rep questions, concerns and product/service questions, Create reports showing Sales %, adherence, and attendance etc, To make sure all employees adhere to company policies and
procedures, Communicate all employee relations issues, concerns, and incidents
escalate to Sales Manager, Provide feedback to reps and assist reps on sales % and quality assurance goals, Attending product knowledge seminars and escalating to staff, Making daily sales and monthly report, Making a daily inventory, Doing weekly actual inventory.
Deliver excellent Customer Service, at all times. Deal with all enquiries in a professional and courteous manner, in person Keep up to date with current promotions to provide information to client, Assisting customers.Answering telephone calls and
inquiries, Handling customer complaints. make training program to the staff. following the roll for the company .
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( High school ( Al-Azhar Al-Sharif ( COLLEGE LEVEL (BUSINESS ACCOUNTING MANAGEMENT
