IT Department Head
Arope Insurance Egypt
Total years of experience :13 years, 1 Months
06/2009 till present Arope Insurance Egypt Cairo, Egypt
IT Department Head
The IT department head is responsible for all trouble shooting, maintenance, designing and recommending existing networks and communications infrastructure as well as utilizing Cisco, switches/routers/firewalls and IP telephony. As the IT department head he supervises the IT team and makes sure everyone is aware of his exact role in the department.
• Responsible for all technical support for installation Hardware, system software, and network for central and remote locations
• Provides recommendations and assistance concerning hardware, system software and network design or any change of one of them to enhance performance to reach to the most usage of IT resources
• Oversees connections between branches and head office in daily basis and ensure all branches are connected and security rules are implemented in the same time in all locations.
• Responsible to maintain system software and install all required release and patches to enhance performance of all users
• Maintain and monitor network software in daily basis to ensure all users can access all allowed applications and data in all locations.
• Assist in solving all Technical problems for users and according to assignment of technical support manager
• Notify system and network failures to IT manger and take appropriate actions to solve
• Acting as security officer, use Arope IT security policy and follow up all details of policy are implemented ideally
• Oversees and review firm time to time user profile customization, creation, edit and delete user according to business needs and mangers recommendations
• Ensure save of data and application of Arope Egypt by using antivirus or another available methods and monitor daily backup procedures.
05/2008 till 05/2009 Egyptian Takaful Cairo, Egypt
Technical Support Manager
• Manage system deployments, software installations and hardware support actions
• Help create and oversee policies and procedures to ensure alignment with metrics, on-time delivery, consistency and outstanding customer satisfaction
• Train staff to deliver a high standard of customer satisfaction
• Manage employee goal and objective setting, performance assessment
• Coordinate resources to provide seamless customer support
• Communicate clearly and effectively with customers and personnel
• Maintain a high level of process knowledge on technical support procedures
• Provide internal training and documentation on application features and functions
* Manage all new projects and ensure meeting deadlines
Senior System & Network Administrator 01 / 2006 to 04 / /2008
• Managing all the company branches in Egypt.
• Maintain, troubleshoot and administer all the uses of local area networks (LAN) and peripheral equipments.
• Evaluate and install computer hardware & Software ( OS), Networking software
• Configuring the Windows Server 2003 services (Active Directory, DNS, DHCP, WINS )
• Configuring the GPO for Active Directory's OU to administrate all users' permissions, policies & Users Rights.
• Implementing & administrating Symantec Corporate Antivirus (Server/Clients)
• Managing Exchange Server 2003 (Mailboxes - OWA - Quota - Sites - Filtering Etc)
• Managing Cisco switches ( VLans - VTP servers & Clients)
Technical Support Specialist 07 / 2002 to 01 / 2006
* Maintenance and support for all problems occurred for Kynatec and IMS system which developed by progress technology and worked as a system administrator for Operation Unit, Direct Sales and Bancassurance area
N.B: Kynatec and IMS system is a readymade package delivered by DataQuest Company "Lebanon site"
* Support Technical Manager in any changes needs
* Support & help staff in computer issues
* Troubleshoot and maintain computers and printers
* Document problem, reasons, solution, and avoidance methods,
Network cabling preparation
• Securing the internal LAN by Implementing ISA 2006
• Managing Network printers & shared Printers.
* Support & help staff in computer issues
* Monitor problem log of hardware and system software including database, leads his staff and follow up in daily basis to solve through defined procedure.
* Ensure secured access and performance in all systems
* Backup data scenarios
* Monitor performance and reliability of servers and workstations.
1999 to 2002 Advanced Technology System Cairo, Egypt
A regional retailer/agent company for computer accessories (Motherboards, Graphic Cards, Optical Drives, Sound Cards- etc )
Sales Supervisor
* Supervising sales stuff, managing procurement and relation grating & enhancing customer relation.
* Responsible for carrying out company goals by strengthening marketing skills of the sales persons.
* Perform Product Competitive Analysis.
* Setting marketing goals and plans.
2000 Cairo University, Cairo, Egypt * Faculty of Commerce * Major: B.Sc., Accounting