Assistant Manager
Dubai Electricity and Water Authority
مجموع سنوات الخبرة :21 years, 5 أشهر
- Showcase DEWA SOQOOR Programme, and answer stakeholders questions during WETEX2021 at EXPO2020
- Create and deliver strategic initiatives and transformation projects presentations to top management for decision making
- Manage meetings with authorities, developers, consultants and contractors, manage risks, and solve problems
- Analyze contractors’ performance and delays, and prepare reports and correspondences to engineering-legal experts
- Collaborate with consultants, contractors, developers, and other authorities to expedite progress on big projects
- Lead cross-functional teams and corporate-level committee for creating and automating a performance management system to assess technical compliance and site operations of consultants and contractors
- Prepare program business case, charter, roadmap, management plan, subsidiary plans, minutes of meetings, memos, letters, risk register, stakeholder register, presentations, performance progress reports
- Lead the Agile Team on corporate level, prepare proposal for Black and Green Points System and co-prepare its law.
- Analyze services performance data, prepare and discuss statistics and trends analysis reports and presentations
- Estimate the Infrastructure NOC Services time and cost; and developed the NOC Services Fees Proposal
- Prepare department strategic achievements book including current challenges and future direction
- Manage the Customer Pulse Program, and prepare document, templates and customer issues register
- Plan and lead the customers’ awareness events, and develop the customer journey map for Infrastructure NOC services
- Conduct external benchmarking visits, prepare benchmarking reports, identify gaps and areas for improvement
- Co-produce content, and conduct comprehensive experts’ reviews for completing and publishing bilingual guide
- Train and mentor other colleagues and stakeholders on project management and business agility
- Manage annual gathering and recognition events for consultants and contractors
- Prepare and review capabilities templates, and co-update key performance indicators (KPIs) and PIs to Corporate Excellence
- Co-produce DGEP and EFQM awareness and assessment presentations, reports and applications, and actively participate in divisional and organizational excellence assessment events
- Prepared Guidelines for Completion Certificate and Bill of Quantity Approval Business Processes
- Developed a mechanism for protecting DEWA assets during construction
- Reviewed contractors’ submissions and As-Built drawings; and issued Clearance/ Completion Certificate
- Practiced value engineering to utilize resources, optimize time and costs while meeting requirements
- Prepared leadership charter, project charter, action plans and management write-ups; initiated and maintained initiatives resources matrix, monitored KPIs, evaluated and updated progress periodically
- Reviewed and updated department restructure proposal including change justification, and manpower estimation
- Analyzed the violation report database; and assessed performance of consultants and contractors
- Prepared lessons learnt document for Infrastructure NOC Business Services for customers’ compliance
- Reviewed and improved Infrastructure NOC Submission Guideline, Service Level Agreement, and Customer Service Guide
- Renovated the Infrastructure NOC Business Quality Procedure including multi-scenarios process flowcharts
- Developed Lapses Monitoring and Controlling System including templates, lessons learned, reports, and automation flowchart. Registered, analyzed, and presented progress to management
- Led brainstorming sessions, collected, analyzed, assessed, presented, and reported ideas
- Provided project management consultancy services to board of directors
- Analyzed projects history/delays and prepared lessons learnt for continuous improvement
- Led meetings with stakeholders (consultants, contractors, and municipal departments)
- Analyzed projects information, identified problems and facilitated solutions
- Prepared site inspections during the construction and commissioned projects
- Resolved conflicts between, consultants, contractors and other project stakeholders
- Prepared Business Development Plan
- Managed customers’ requirements and stakeholders’ expectations
- Prepared conditions of contracts in English and Arabic
- Innovated procedures, processes flowcharts, forms and registers
- Planned project resources, estimated activities duration, prepared schedules and cost estimates calculations
- Documented projects site conditions during initiation stage including data collection, reports and presentations
- Expedited smooth movement of hundreds of plot developers to their projects sites locations
- Led projects’ various stages meetings with regional plot developers, international consultants, contractors
- Issued relevant minutes of meetings and related No Objection certificates (NOC’s) on time
- Reviewed consultants' submissions and drawings/documents completeness and compliances
- Reviewed roads and infrastructure drawings for sewerage, storm water drainage, potable water, irrigation, fire- fighting water networks, gas, district cooling, electricity and telecommunication networks
- Assisted in avoiding problems, provided technical solutions, reached to agreements and made decisions
- Responded immediately to Construction Department’s instructions, communicated problems to the concerned plot developer
- Calculated and reviewed road maintenance fees letters, monitored the progress and made sure that payments of damage deposits and road maintenance fees were paid on time
- Mentored and trained new employees, and facilitated professional handing over
- Managed different teams and contractors, and supervised site activities, safety and quality
- Managed stakeholders’ communication, encouraged best practices and contributed in winning projects Co-prepared master plans for sewerage and storm water drainage
- Completed preliminary and detailed designs, prepared and checked calculations for drainage networks.
- Obtained approvals for utilities diversions/ relocations, substations and pumping stations locations
- Generated tender and contract documents and drawings, prepared Bill of Quantities and comparisons
- Reviewed Requests for Information (RFI) and Requests for Approval (RFA), and approved drawings
- Proposed traffic diversions, resolved infrastructure conflicts and revised design to suit site conditions
- Calculated quantities, reviewed valuations, drafted payment certificates and verified items numbers to CESM
- Followed up design and under-construction projects and coordinated between design office and site offices
- Prepared monthly progress reports and cost forecast, and monitored progress against performance baseline
- Managed site operations
- Prepared traffic analysis, drawings, studies and reports
- Follow up requirements and payments with clients
GPA 3.35 ot of 4.00 Listed THREE Times on Semester Honors List. Project Manager and Team Leader for Part 1 and Part 2 of Senior Graduation Group Project.