B2B Operation Manager and Technical Support Engineer
LG Electronics
Total years of experience :11 years, 8 Months
• Provides analysis and insight via management information and communicate results, to indicate service performance and operational effectiveness whilst identifying areas where this can be improved.
• Perform statistical analysis, prepare reports, and maintain appropriate department records and files as required.
• Provide leadership, coaching and technical training to the relevant employees in the maintenance department.
• Assists in developing and maintaining working relations with interact with internal customers.
• Improving and maintain customer satisfaction and the experiences through professional communication, consulting, and complaint handling.
• Responds to escalated issues, and support in providing solutions ASAP
• Pursues revenue opportunities through additional maintenance contracts and ancillary services (Enhanced Service Packages).
• Follow up with Parts Team for critical spare parts management
• Provide onsite visits and support in installation supervision if needed
HE, MC & B2B Products
• Quality issues monitoring, collecting, and reporting
• Quality Management System handling
• Analysis and follow up corrective action plans for repeated repairs, repair delays and parts usage
• On-site visits for service centers to monitor service level and give needed support.
• Provide Technical support to LG Service Centers
• Support CIC for special customer's inquiries and complaints.
• Design training programs to facilitate meeting organizational goals and individual professional needs
• Analysis for technicians and engineers performance and put an improvement plan
• Provide technical training for technicians and call center agents
• Develop materials, manuals and contents for CIC agents, technicians
• Provide Customer Service training to the technicians.
• Searching for new clients who might benefit from company products or services
• Persuading clients that a product or service best satisfies their needs in terms of quality, price and delivery.
• Arranging and carrying out product training.
• Supporting marketing activities by attending trade shows, conferences.
• Equipment installation.
• Systems service and troubleshooting.
Installation, Operation and Maintenance of:
• STERIS AMSCO Product:
Steam sterilizer equipment
• PROHS Horizontal sterilizer
Installation, Operation and Maintenance of:
• STERIS AMSCO Product:
Steam sterilizer equipment
• PROHS Horizontal sterilizer
• Installation of new products, and train the medical staff
• Maintenance (repair and periodic) of all physiotherapy devices.
Employer LMC (Life Medical Consult)
Period December 2012: Present
Job title Field Service Engineer
Some companies that have been dealt with
BSc specialization: Electrical Engineering, Division: Electronics and Communications Technology Modern Academy May 2012 overall degree: Good Project: Code Division Multiple Access ( CDMA), with degree: Excellence