Mahmoud Awes Abdo, B2B Operation Manager and Technical Support Engineer

Mahmoud Awes Abdo

B2B Operation Manager and Technical Support Engineer

LG Electronics

Lieu
Egypte - Le Caire
Éducation
Baccalauréat, Electrical Engineering
Expérience
11 years, 9 Mois

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Expériences professionnelles

Total des années d'expérience :11 years, 9 Mois

B2B Operation Manager and Technical Support Engineer à LG Electronics
  • Egypte - Le Caire
  • Je travaille ici depuis mars 2020

• Provides analysis and insight via management information and communicate results, to indicate service performance and operational effectiveness whilst identifying areas where this can be improved.
• Perform statistical analysis, prepare reports, and maintain appropriate department records and files as required.
• Provide leadership, coaching and technical training to the relevant employees in the maintenance department.
• Assists in developing and maintaining working relations with interact with internal customers.
• Improving and maintain customer satisfaction and the experiences through professional communication, consulting, and complaint handling.
• Responds to escalated issues, and support in providing solutions ASAP
• Pursues revenue opportunities through additional maintenance contracts and ancillary services (Enhanced Service Packages).
• Follow up with Parts Team for critical spare parts management
• Provide onsite visits and support in installation supervision if needed

Senior Trainer and Technical Support à LG Electronics
  • Egypte - Le Caire
  • juillet 2017 à mars 2020

HE, MC & B2B Products

• Quality issues monitoring, collecting, and reporting
• Quality Management System handling
• Analysis and follow up corrective action plans for repeated repairs, repair delays and parts usage
• On-site visits for service centers to monitor service level and give needed support.
• Provide Technical support to LG Service Centers
• Support CIC for special customer's inquiries and complaints.
• Design training programs to facilitate meeting organizational goals and individual professional needs
• Analysis for technicians and engineers performance and put an improvement plan
• Provide technical training for technicians and call center agents
• Develop materials, manuals and contents for CIC agents, technicians
• Provide Customer Service training to the technicians.

Sales And Service Engineer à Planmed
  • Egypte - Le Caire
  • septembre 2015 à juillet 2017

• Searching for new clients who might benefit from company products or services
• Persuading clients that a product or service best satisfies their needs in terms of quality, price and delivery.
• Arranging and carrying out product training.
• Supporting marketing activities by attending trade shows, conferences.
• Equipment installation.
• Systems service and troubleshooting.

Field Service Engineer à Delta Mdeical
  • Egypte - Le Caire
  • janvier 2015 à août 2015

Installation, Operation and Maintenance of:
• STERIS AMSCO Product:
Steam sterilizer equipment
• PROHS Horizontal sterilizer

Field Service Engineer à Delta Mdeical
  • Egypte - Le Caire
  • janvier 2015 à août 2015

Installation, Operation and Maintenance of:
• STERIS AMSCO Product:
Steam sterilizer equipment
• PROHS Horizontal sterilizer

Field Maintenance Engineer à Life Medical Consult
  • Egypte - Le Caire
  • septembre 2012 à décembre 2014

• Installation of new products, and train the medical staff
• Maintenance (repair and periodic) of all physiotherapy devices.

Field Service Engineer à Life Medical Consult
  • décembre 2012 à avril 2014

Employer LMC (Life Medical Consult)
Period December 2012: Present
Job title Field Service Engineer

Some companies that have been dealt with

Éducation

Baccalauréat, Electrical Engineering
  • à Electronics and Communications Technology Modern Academy May
  • mai 2012

BSc specialization: Electrical Engineering, Division: Electronics and Communications Technology Modern Academy May 2012 overall degree: Good Project: Code Division Multiple Access ( CDMA), with degree: Excellence

Specialties & Skills

Electrical Engineering
Technical Support
Hardware Engineers
Electronics
Biomedical Engineering
ENGINEER
MICROSOFT OFFICE
MS OFFICE
MULTIMETERS
OFFICE XP
OSCILLOSCOPES
PATIENCE

Langues

Arabe
Expert
Anglais
Moyen

Adhésions

نقابة المهندسين المصرية
  • عضو
  • August 2012

Loisirs

  • Cycling