CIO/CTO
Attar Travel
مجموع سنوات الخبرة :22 years, 2 أشهر
• Overseeing technical projects in alignment with organizational goals.
• Directing the effective delivery of networks, development, and disaster recovery systems and processes.
• Working with information engineers to find solutions to manage business activities.
• Supervising a team of workers, while working closely with management, external vendors and advisors.
• Preparing financial budgets and presenting proposals for capital projects to senior executives.
• Researching and recommending new products and solutions.
• Identifying new market opportunities.
• Leading efforts to improve IT processes.
Projects Achievements
¬ Migrating all company E-mail services from on-premise to MS365.
¬ Configuring Company VOIP gateway through MS Lync.
¬ Implementing new HR System with new workflows.
¬ Implementing new Back-office/ mid-office and front-office System which serving 8 sister companies with more than 1000 EMPs.
¬ Configuring SFM and CLC through GDS to increase profit margin.
¬ Implementing Helpdesk platform.
¬ Implementing Assets Management platform.
¬ Configuring Company Call-Center among 3 different countries with 1 voice gateway and 30 DID and 20 DOD.
¬ Configuring new online B2B sales channel.
¬ Configuring new online B2C sales channel.
Implementing company intranet.
BaseTECH (E-Business & IT Solutions) (Saudi Arabia)
IT Project Manager (Jun 2012 to present)
• Managing Project Staff.
• facilitating the definition of project scope, goals and deliverables
• defining project tasks and resource requirements
• developing project plans
• assembling and coordinating project staff including on site resources and outsourced resources
• managing the project budget
• managing project resource allocation
• planning and scheduling project timelines
• time management project manager
• tracking project deliverables by using appropriate tools such as Clarizen work
execution software
• provide direction and support to project team
• quality assurance check
• constantly monitor and report on progress of the project to all stakeholders
• Risk Management lifecycle understanding
• present reports defining project progress, problems and solutions
• implement and manage project changes and interventions to achieve project
outputs
• project evaluations and assessment of results
Projects Achievements
• Ministry Of Labor (MOL) SME Portal Project.
Period: Phase I (Consultation) 6 Months (Completed)
Phase II (Implementation) 24 Months (In progress)
Alcantara Group (ERP & IT Solutions) (Saudi Arabia)
IT Project Manager and IT Director (May 2009 - May 2012)
• Managing IT and Project Staff.
• Install, Administer, Monitor and Troubleshooting Network Related Systems,
• Software, Computer Equipment in Head Office & all company Branches.
• Manage; administer all Microsoft servers (Domain, Exchange, ISA, and WSUS)
• Manage CISCO Firewalls inside our network (PIX and ASA)
• Manage Barracuda spam mail filter.
• Administering all VPN connection between head office and branches with proper
privilege and policy.
• Manage CISCO IP Phones telephony system ( add new set, controlling voice
features, setting up policy for each phone set, bridging connection inside IP
phone set into 2 separate VLANs
• Configuring backup routine for company database.
• IT Solutions presentations to our company clients.
• Training company employees for new added IT solutions.
• Consulting over calls or self-attendant to our company clients.
• Managing, uploading all company websites.
• Configuring file server domain permissions.
• Creating and administering company group policy for accessing network
resources.
• Administering network printers and file print servers.
• Managing Company Portals CMS ( Joomla & Wordpress)
Projects Achievements
• Military of defense hospitals Sun Microsystems Infrastructure Project
(Tabuk, Taif and Khamis Msheet)
• Military of defense hospitals (HIS) Systems.
Period: 18 months.
Super Wave (SWAN) NSP company (Egypt)
IT manager (July 2005-Dec 2008)
• Install, Administer, Monitor, Troubleshooting Network Related Systems, Software,
Computer Equipment in Head Office & all company Branches (more than 350
Client)
• Active directory domain administration.
• Setup new network users and administering the existing users network ID's.
• Troubleshot the network services (Printing, Email service and Internet access)
• Troubleshot the hardware (PCs, printers, modems) and follow up the hardware
failure repair process in both of the main office and the branch offices.
• Troubleshoot the running client server applications and the other running
software applications in both of the main office and the branch offices.
• Data backup and security policies implementation.
• Monitoring the Network traffics.
• Monitoring and follow-up the Communication Lines with Service Provider.
• Manage IT Department including Hardware and Software.
• Write procedures and maintain Computer operations and technical related
documentation.
• Making sure that all employees follow the Polices of the company.
• Handle escalated customer cases, calls and complaints by phone or face to face and close the case to customer's satisfaction.
• Monitor customer satisfaction levels to ensure minimum standard levels are
being met.
• Send weakly report & daily report.
• Log telephone calls from branches and departments into tracking system for further actions.
• Write procedures and maintain Computer operations and technical related
Digital Telecom ISP Company (Egypt)
Network engineer (June 2002- May 2005)
• Active directory domain administration.
• Manage HW and SW for DSLAMs devices
• Troubleshot Network Problems Software & Hardware.
• Manage our company Core bandwidth from source Centrals to destination
Centrals.
• maintain all internet equipment ( DSLAMs, routers, Gateway devices)
• Troubleshot DSL connection Type.
IT Skills
• Working in a professional manner and respectful communication skills
• Ability to work within a group.
• Self-motivated, ambitious, hard worker.
• Highly organized and a member in several group projects.
• Analytical approach to problem solving.
• Excellent negotiation skills.
• Active, creative and full of enthusiasm.
• Demonstrated ability to organize and plan work schedule.
• Ability to work under stress and meet deadlines.
• Highly client focused with a desire to exceed the client's expectations.
• Goals and deadline oriented.
• Determined to take on and master new challenging responsibilities.
• Dedicated to maintaining High Quality Standards.
•
Excellent expertise in wireless and IP Telephony technologies.
• Install, configure and administer MS Exchange 2010, ISA server, Windows
2008 Advanced and Enterprise Server and Win 2012 Standard and
Datacenter.
• Configure MS Exchange 2003, 2007, 2010 integrated with WIN server 2008.
• Administer MS Exchange, ISA Server 2006.
• Configuring CISCO firewalls (PIX, ASA)
• Installing, configuring and maintaining UTM and internet load balancing
devices (Cyperoam, Pep Link)
• Dealing professionally with WAN optimization solutions (Riverbed, Silver peak)
• Dealing professionally with disaster recovery solutions.
• Able to learn new systems quickly, and meet deadlines promptly.
• Excellent expertise Internet Browsing Skills.
• Very Good Experience in hardware as Mother Boards, Monitors, Network
components,
• Very Good Knowledge of Brand name computers as HP Compaq, Dell, Toshiba.
• Good knowledge of Hardware for Dell Servers.
• Able to travel and work under all kind of pressures.
Project Management Skills
• facilitating the definition of project scope, goals and deliverables
• defining project tasks and resource requirements
• developing project plans
• assembling and coordinating project staff including on site resources and outsourced
resources
• managing the project budget
• managing project resource allocation
• planning and scheduling project timelines
• time management project manager
• tracking project deliverables by using appropriate tools such as Clarizen work
execution software
• provide direction and support to project team
• quality assurance check
• constantly monitor and report on progress of the project to all stakeholders
• Risk Management lifecycle understanding
• present reports defining project progress, problems and solutions
• implement and manage project changes and interventions to achieve project
• project evaluations and assessment of results
• High Institute of Engineering, Computer Department, 6 October University
Bachelor of engineering (May 2001)
Mahmoud Ismail Badr • Al Orman High School.