English Customer Service Representative
Expedia
Total years of experience :0 years, 11 Months
o dealing with English speaking customers all over the world
o Resolve travel issues, complaints, and refunds
o Collect payments and pay fees
o Used GDS systems for airlines such as Sabre, Amadeus, Farelogix
o Learnt more about bank products and processes
learned the full cycle of banking documents through the employees and identified some bottlenecks that were slowing down the process
o Handling customer issues
o responsible for creating bank accounts (youth accounts under21)
o I was one of the teams who was responsible for marketing the new microloans 5%
o Involved in tenders of large volume and cost-benefit related analysis
o in the accounting department I was more concerned about the payroll deductions
Courses that I studied in faculty include(accounting, marketing,audit,cost accounting, economics)