GUEST SERVICE AGENT
ALJAWHARA HOTEL
Total des années d'expérience :3 years, 4 Mois
· Register and process check in for all arrivals.
· Handle guest check outs efficiently and professionally.
· Update guest information into the computer after a complete check in.
· Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
· Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
· Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
· Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
· Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
· Handle issuance of guest room key cards and ensure effective control for guest security.
· Register and process check in for all arrivals.
· Handle guest check outs efficiently and professionally.
· Update guest information into the computer after a complete check in.
· Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon Guests’ departure.
· Handles walk in counter reservation at all times and process call in reservation when room reservations section is closed.
· Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
· Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time.
· Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up.
· Handle issuance of guest room key cards and ensure effective control for guest security.
hotels management