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IT Engineer
ALRAI TV
Total years of experience :10 years, 5 Months
Job tasks:
Handling Users inquires and problems regarding email setup, computer usage and accounts
Managing Anti-virus Server, monitoring and resolving security incidents
Setting up Networks ), Workstations, Laptops
Managing Active Directory and Servers
Firewall Management and Monitoring Network Traffic )
Backup and Restore Data
Virtualization Management
o Job tasks:
a) Handling customers Inquiries regarding internet setup and problems.
b) Help customers setup their internet Devices and networks remotely and providing
support
c) Organizing between Different departments to resolve customers issues and
guarantee customer satisfaction
d) Reporting incidents Regarding network outages
e) Train new agents how best to handle and resolve customer issues
Bachelor degree in Telecommunications and Electronics
High school