Bayt.com
Mahmoud Mohammd Refaat Terzaki, Senior Systems Administrator & IT Support Engineer

Mahmoud Mohammd Refaat Terzaki

Senior Systems Administrator & IT Support Engineer

Egypt Gold

Lieu
Egypte - Le Caire
Éducation
Diplôme supérieur, Specialty Track: (Network Security & Site management)
Expérience
19 years, 6 Mois

Partager Mon CV

Empêcher usager


Expériences professionnelles

Total des années d'expérience :19 years, 6 Mois

Senior Systems Administrator & IT Support Engineer à Egypt Gold
  • Egypte - Le Caire
  • Je travaille ici depuis octobre 2017

- Managing & Supporting Technologies: Microsoft WS 2012R2/2008R2 Domain Network Multi-Site - Cyberoam/SophosXG UTM Firewalls - Sophos Cloud Endpoint / Kaspersky Endpoint Anti-Malware Protection - Microsoft Hyper-V WS 2012R2 - Office365 Company Tenant Administration - Applying ITIL Service Operation Concepts “Utilizing: ManageEngine ServiceDesk Plus & MS Excel” - 3CX VoIP Administration - Backup of MS SQL 2012 databases - WSUS Administration - Windows & Apple MAC OS Workstations.
- Company Size: More than 2000 Employees - Serving 5 Sites, Size: 300 Workstations, 30 Servers.
- Coordination with 8 IT Engineers, Reporting to the IT Director.

Senior IT Support Engineer à Saudi Binladin Group (SBG)
  • Arabie Saoudite - Médine
  • novembre 2014 à mai 2017

- Managing & Supporting Technologies: Microsoft WS 2012R2 Domain Network - Applying ITIL Service Operation Concepts “Utilizing: ManageEngine ServiceDesk Plus & MS Excel” - Trend-Micro Endpoint Anti-Malware Protection, Cisco IP Phones, Autodesk (AutoCAD-Revit) Installation & Troubleshooting, Business Printers / Plotters / Scanners (HP / Canon / OCE / Xerox).
- Experience in Multinational work Environment.
- Company Size: More than 100, 000 Employees - Serving 1 Site, Size: 300 Workstations, 5 Servers.
- Coordination with 6 IT Engineers, Reporting to the Site IT Support Manager.

Systems Administrator & IT Support Engineer à First Information & Technology Solutions
  • Egypte - Le Caire
  • juin 2007 à octobre 2014

- Managing & Supporting Technologies: Microsoft WS 2003 Domain Network - Kaspersky Corporate Anti-malware Protection - MS ISA2006/TMG2010 UTM - Microsoft WS 2008R2/2012 - WSUS Administration - Training new IT Interns - IT dept. Decision-making participation.
- Company Size: More than 80 Employees - Serving 2 Sites, Each Site Size: 35 Workstations, 10 Servers.
- Reporting to the IT Manager.

Technical support engineer à Information Dynamix
  • Egypte - Le Caire
  • août 2006 à mai 2007

• Technical Support for the Telephony Recording Application in the Clients sites, who included Call Centers, Brokerage companies, etc. The application used MySQL Database.
• Maintenance of the company's Microsoft Windows Network (Servers\Workstations) in coordination with the support team.

Technical support engineer à Egypt Soft Commerce
  • Egypte - Le Caire
  • juillet 2005 à mai 2006

• Knowledge of different network & systems management applications, including security information (event collector and decision making products), system availability and protection, network management.
• Maintenance of the company's Microsoft Windows Network (Servers\Workstations) in coordination with the support team.

Trainee à IBM
  • Egypte - Le Caire
  • juin 2004 à janvier 2005

Program provided by Ministry of Communication and Information Technology in cooperation with IBM - Egypt.

Specialty Track: Network Security & Site Management: Graduation Project Grade: 85.2%

Production and Data Entry coordinator à Anglo Textiles, A branch of Cloverbrook, the English Textiles and Dyeing Company
  • Egypte - Le Caire
  • janvier 2004 à juin 2004

- Experience in Multinational work Environment.
- Building and maintaining Production reports using MS Excel, utilizing pivot tables and pivot charts.

Éducation

Diplôme supérieur, Specialty Track: (Network Security & Site management)
  • à Ministry of Communication in coordination with IBM Egypt, EGP Program
  • janvier 2005

Graduation date: January 2005. Official Governmental program for engaging Egypt College Graduates effectively in the IT Industry.

Baccalauréat, Science: Horticulture
  • à Faculty of Agriculture, Ain Shams University, section Horticulture
  • juin 2003

- In the Faculty of agriculture, we learned to think effectively as Engineers with “out of the box” vision and an open mind to all knowledge from different fields & sources.

Etudes secondaires ou équivalent, Thanwaya Ama, High School
  • à El Sayeda Aisha Language school at El Nozha
  • juillet 1999

Tests de Bayt.com

Computer Skills Test
Score 85%

Specialties & Skills

IT Service Management
+Endorse 0
Firewall Administration
+Endorse 0
Backup
+Endorse 0
Antivirus
+Endorse 0
Microsoft Servers
+Endorse 0
Designing and maintaining corporate Anti-virus system
+Endorse 0
Maintaining corporate backup system using Microsoft Solutions
+Endorse 0
Installing, maintaining and administrating Microsoft Windows servers and workstations environment.
+Endorse 0
Designing and managing VPN environment using Microsoft Solutions
+Endorse 0
Troubleshooting skills.
+Endorse 0
Teamwork skills
+Endorse 0
ITIL IT Service Management Certified, Experience, & Knowledge.
+Endorse 0
Experience in Multicultural Multinational work Environments
+Endorse 0
Communication skills
+Endorse 0
PRINCE2 Project management
+Endorse 0
Apple Remote Desktop & MAC OS X Training & Knowledge.
+Endorse 0
Microsoft Hyper-V
+Endorse 0

Langues

Anglais
Expert
Arabe
Expert

Formation et Diplômes

People Management (Formation)
Institut de formation:
EdX
Date de la formation:
October 2018
Putting ITIL® into Practice: Problem Management Techniques (Formation)
Institut de formation:
Online By Lynda (LinkedIn)
Road to IELTS: General English training: Reading-Speaking-Listening-and Writing. (Formation)
Institut de formation:
Online by the British Council.
Become a Windows System Administrator (Server 2012 R2) (Formation)
Institut de formation:
Online By Lynda (LinkedIn), Full Learning Path Training Badge of Completion
Windows Server 2012 Active Directory: Management and Implementation (Formation)
Institut de formation:
Online by Lynda.com
Computer literacy for MAC (Formation)
Institut de formation:
Online by Lynda.com
Date de la formation:
September 2016
Up and Running with Apple Remote Desktop (Formation)
Institut de formation:
Online by Lynda.com
Date de la formation:
September 2016
Up and Running with Apple Remote Desktop. (Formation)
Institut de formation:
Lynda (LinkedIn)
Date de la formation:
December 2016
Become a Manager Learning Path (Formation)
Institut de formation:
Lynda (LinkedIn)
Date de la formation:
May 2016
Become an IT Technician Learning Path (Formation)
Institut de formation:
Lynda (LinkedIn)
PRINCE2 Foundation (Formation)
Institut de formation:
Online Accredited purchased training by Goodelearning.com.
Date de la formation:
March 2016
Durée:
15 heures
Microsoft Azure: Active Directory (Formation)
Institut de formation:
Lynda (LinkedIn)
PRINCE2 Foundation Certificate (Certificat)
Date de la formation:
May 2016
Valide jusqu'à:
January 9999
ITIL Service Operation Certificate (Certificat)
Date de la formation:
February 2016
Valide jusqu'à:
January 9999
ITIL Service Operation (Formation)
Institut de formation:
Online Accredited purchased training by Goodelearning.com.
ITIL IT Service Management Certified, ITIL® Foundation Certificate, (Score: 95%). (Certificat)
Date de la formation:
September 2015
ITIL Foundation (Formation)
Institut de formation:
+ Online Purchased Training By CBT + Online Exam Preparation by Kaplan Self Test.
Date de la formation:
May 2015
Durée:
45 heures
ITIL Foundation (Formation)
Institut de formation:
SECC, Smart Village, Cairo, Egypt
Date de la formation:
September 2014
Durée:
21 heures
Microsoft Certified Professional. (Certificat)
Installing and Configuring Windows Server 2012, Downloaded Online Studying by CBT. (Formation)
Institut de formation:
CBT
Date de la formation:
July 2013
Microsoft Certified Systems Administrator MCSA, Certification/Version : Windows 2000 (Certificat)
Date de la formation:
September 2004
Windows Server 2008 Active Directory, Configuring, (Formation)
Institut de formation:
Purchased Online Studying by Measure UP.
Date de la formation:
January 2010
Microsoft Forefront Threat Management Gateway 2010 (Formation)
Institut de formation:
Official Microsoft Course concluded in ValuSys Training Center.
Date de la formation:
January 2013
Networking and Sub-netting by Cisco Academy in the American University in Cairo AUC. (Formation)
Institut de formation:
American University in Cairo (AUC), 2 Semesters.
Date de la formation:
June 2006
English Studies Division (Conversation) from the AUC. Four Levels: 3B, 4A, 4B, and 5A (Certificat)
Date de la formation:
July 2003
Implementing Microsoft Internet Security and Acceleration (ISA) Server 2004 (Certificat)
Date de la formation:
April 2009
Microsoft Office certified Power user (Windows, MS Word, and MS Excel: primary and advanced) (Certificat)
Date de la formation:
July 2003
Installing, Configuring, and Administering Microsoft® Windows® XP Professional (Certificat)
Date de la formation:
November 2007
Valide jusqu'à:
January 9999
Managing a Windows 2000 Network Environment (Certificat)
Date de la formation:
June 2004
Installing, Configuring, and Administering Microsoft Windows 2000 Server (Certificat)
Date de la formation:
June 2004
Valide jusqu'à:
September 2004