Senior Systems Administrator & IT Support Engineer
Egypt Gold
مجموع سنوات الخبرة :19 years, 6 أشهر
- Managing & Supporting Technologies: Microsoft WS 2012R2/2008R2 Domain Network Multi-Site - Cyberoam/SophosXG UTM Firewalls - Sophos Cloud Endpoint / Kaspersky Endpoint Anti-Malware Protection - Microsoft Hyper-V WS 2012R2 - Office365 Company Tenant Administration - Applying ITIL Service Operation Concepts “Utilizing: ManageEngine ServiceDesk Plus & MS Excel” - 3CX VoIP Administration - Backup of MS SQL 2012 databases - WSUS Administration - Windows & Apple MAC OS Workstations.
- Company Size: More than 2000 Employees - Serving 5 Sites, Size: 300 Workstations, 30 Servers.
- Coordination with 8 IT Engineers, Reporting to the IT Director.
- Managing & Supporting Technologies: Microsoft WS 2012R2 Domain Network - Applying ITIL Service Operation Concepts “Utilizing: ManageEngine ServiceDesk Plus & MS Excel” - Trend-Micro Endpoint Anti-Malware Protection, Cisco IP Phones, Autodesk (AutoCAD-Revit) Installation & Troubleshooting, Business Printers / Plotters / Scanners (HP / Canon / OCE / Xerox).
- Experience in Multinational work Environment.
- Company Size: More than 100, 000 Employees - Serving 1 Site, Size: 300 Workstations, 5 Servers.
- Coordination with 6 IT Engineers, Reporting to the Site IT Support Manager.
- Managing & Supporting Technologies: Microsoft WS 2003 Domain Network - Kaspersky Corporate Anti-malware Protection - MS ISA2006/TMG2010 UTM - Microsoft WS 2008R2/2012 - WSUS Administration - Training new IT Interns - IT dept. Decision-making participation.
- Company Size: More than 80 Employees - Serving 2 Sites, Each Site Size: 35 Workstations, 10 Servers.
- Reporting to the IT Manager.
• Technical Support for the Telephony Recording Application in the Clients sites, who included Call Centers, Brokerage companies, etc. The application used MySQL Database.
• Maintenance of the company's Microsoft Windows Network (Servers\Workstations) in coordination with the support team.
• Knowledge of different network & systems management applications, including security information (event collector and decision making products), system availability and protection, network management.
• Maintenance of the company's Microsoft Windows Network (Servers\Workstations) in coordination with the support team.
Program provided by Ministry of Communication and Information Technology in cooperation with IBM - Egypt.
Specialty Track: Network Security & Site Management: Graduation Project Grade: 85.2%
- Experience in Multinational work Environment.
- Building and maintaining Production reports using MS Excel, utilizing pivot tables and pivot charts.
Graduation date: January 2005. Official Governmental program for engaging Egypt College Graduates effectively in the IT Industry.
- In the Faculty of agriculture, we learned to think effectively as Engineers with “out of the box” vision and an open mind to all knowledge from different fields & sources.