CREDIT & ONLINE PAYMENTS MANAGER
Virgin Mobile KSA
Total years of experience :15 years, 1 Months
Develop and implement company credit policies and procedures; improve the activities of the credit department for the organization. Monitor and reconcile customer payments, liaise with customer service to resolve customer disputes, identify problem accounts and negotiate payment programs with delinquent customers. Perform weekly review of the collection status report in achieving the forecast cash collection and on-time customer payment goals, analyze accounts and develop specific work plans to effectively manage inventory.
• Assist in developing strategies to maximize collection effort to meet and exceed client expectations, oversee all financial aspect of the collections department including budget, P&L, forecast and cash flow.
• Manage transaction and general ledger account reconciliation processes, train staff, evaluate collection process, and review individual performance, making recommendations for improvement.
• Evaluate and improve existing information technology within the Credit function, suggest and implement changes to dunning process, monthly report on dunning and outstanding debts.
• Managing the digital payment and preparing daily analysis about failure & acceptance ratio and working to decrease the failure rate as much as possible.
• Reconciling Credit card payment daily between bank statement & payment gateway reports.
• Managing & processing all tickets from customer care related to finance issues “compensations, refunds and bill adjustments”
• Prepare monthly cash flow projections; consistently attaining the forecast amount, design and implement credit and collection policies to minimize risk and reduce delinquencies.
Supervised the collection team’s daily tasks and monitoring their target achievement progress, increased the monthly collection from B2B customer from 300, 000 SR to 3, 000, 000 SR within 9 months. Established and maintained great customer relationships to maximize account performance, resolved work-in-progress issues, identified potential collection issues from partial job performance.
• Contributed in putting the credit policy for the company with director of credit control & billing and revenue assurance, increased cash inflow and organized the relation between collection team and business sales team.
• Operated all established collection procedures to achieve targeted results while promoting excellent customer support to external and internal customers, daily follow up to our VIP customers to collect outstanding debts.
• Prepared the monthly collection report with target achievement of the collection team and report it to credit control and revenue assurance director, completing comprehensive credit review of prospective client.
Efficiently handled the supervision work of the credit and collection department activities in Riyadh branch, exceeded the monthly target by 11, 000, 000 SR while the monthly target was 3, 000, 000 SR. Examined/evaluating the customers on the basis of financial status and location as well as preparing reports of the same and presenting it to the Credit & Collection Country Manager for taking further decision. Provided continuous customer service with follow up surveys and references, actively solve credit problems in a timely manner, for debt recovery and recommending solutions for debt repayment.
• Analyzed credit contracts and planning appropriate strategies for smooth execution of collection process, ensured timely collection of payments and adherence to payment collection systems as per company policies.
• Generated necessary monthly reports and submitting the same to the senior management, maintained a good relationship with other departments to ensure smooth execution of workflow without any disturbances.
• Handled the entire operations of (SIMAH) Saudi Credit Bureau including feeding customers’ data in SIMAH system and making inquiries about customers and relating works.
Bachelor's degree in Business Administration studied in English