It Support Engineer
Jumeirah international
مجموع سنوات الخبرة :10 years, 2 أشهر
i. Handling guest /Meeting room complaints, such as troubleshooting IP TV, Internet, Digital signage
ii. IP- Analog Telephone & and Multimedia system
iii. Monitoring and Maintaining servers and checklist /backup
iv. Answer User inquiries regarding computer, software and hardware in Helpdesk operation to resolve
v. Refer major hardware or software or defective products to vendor for service
vi. Install and perform repairs hardware, software and peripheral equipment, following design or installation specification
vii. Resolving problems on LAN & WLAN, including IP resolution,
viii. Tracked all issues and ensured timely resolutions of problems, reducing response time
ix. Capturing and maintaining accurate case details for each process to enable greater shared knowledge and reporting.
x. Developing solutions and or work arounds using problem solving techniques in order to restore service as quickly as possible.
xi. Identifying and promptly allocating unresolved cases as appropriate to ensure progression, advises users of actions taken.
xii. Ensuring service delivery and incident resolutions are met in accordance with service level agreements. Preparing training guides and step by step documentation on various knowledge base articles and deployment procedures. Delivers Helpdesk
reports on case information to management. Maintaining accurate records of IT Fulfillment requests
xiii. Maintain Hardware /server Checklist, health checks, incident report and error handling
Creating and working help desk tickets to final resolution,
Resposible for entire IT Support needs,
Resolving as many user-reported problems as expertise permits using available tools and following procedures and policies for the handling of support cases
Seeing that the entire process is documented in such a way that other Engineers can understand it
Communication - Engineer will proactively communicate to client and internal masterIT personnel to ensure complete customer satisfaction,
Installing, configuring, maintaining server, clients application, operating systems,
Adding users In AD, managing user accounts, and troubleshooting All internal IT applications.
member of a it technical support in the facility where the network of 1000s computers and hundreds of servers and VoIP interconnected .direct and remote solutions for the end users on time.
training's for student of networking and maintain the entire facility's networking, hardware and data security
installing, maintain g troubleshot all the computers and servers of he company including the data security with networking.
The course covers all major areas of computer technology like the basic Digital Electronics, Microprocessors, Computer Architecture, Systems Programming, Graphics, internet, and e-Commerce along with the basic knowledge of personality development and communications skills.