Account Executive/Pre-Sales Coordinator
Netways
Total des années d'expérience :8 years, 8 Mois
- Developed and maintained strategic relationships with key clients, including C-level executives, business owners, and decision-makers.
- Identified client requirements and proposed customized solutions that addressed their specific needs.
- Assisted in preparing and delivering compelling presentations and proposals, effectively showcasing the value of Netways’ offerings.
- Translated clients' requirements into feasible technical solutions by collaborating closely with the technical team.
- Worked on the creation of comprehensive proposals, including scope of work, pricing, and implementation plans.
- Provided expert guidance throughout the sales cycle, including lead qualification, needs assessments, and sales strategy development.
- Identified upsell and cross-sell opportunities within existing accounts, resulting in increased revenue growth.
- Stayed up to date with industry trends, market dynamics, and competitors' offerings through ongoing research and analysis.
- Collaborated with the customer success team to ensure successful project implementations and maximized client satisfaction.
- Acted as a trusted advisor to clients, offering insights, recommendations, and best practices to optimize their investments in our offerings.
- Cultivated and nurtured strategic relationships with key clients, resulting in increased revenue and account growth.
- Acted as a trusted advisor, offering insights and recommendations to maximize clients' return on investment.
- Collaborated closely with clients and internal teams to develop comprehensive proposals aligned with client objectives.
- Managed project timelines, milestones, and resources, ensuring seamless project execution and timely delivery.
- Facilitated effective communication between internal teams and clients, addressing any technical challenges or customization requirements.
- Provided exceptional customer support and issue resolution, maintaining a high level of client satisfaction.
- Conducted thorough root cause analysis to identify and address project issues promptly.
- Coordinated efforts across departments, ensuring alignment and collaboration for holistic
solutions.
- Ensured high levels of customer satisfaction by providing smooth customer service in accordance with agreed service standards.
- Successfully grew existing customer accounts and identified potential customers to expand the client base.
- Established a professional, working, and consultative relationship with clients, gaining a core understanding of their unique business needs within their industry.
- Promoted suitable solutions and developed customized solutions for customers by collaborating with business units.
- Built and maintained long-term customer relationships by regularly engaging and proactively addressing their needs and concerns.
- Prepared proposals and quotations to effectively communicate the value of solutions to customers.
- Managed customer inquiries, problems, requests, and suggestions, determining appropriate solutions and providing timely responses.
- Collaborated with internal teams to ensure seamless coordination and execution of customer projects and deliverables.
- Monitored customer satisfaction levels and implemented corrective actions when necessary to ensure ongoing customer loyalty.
- Served as the primary point of contact for all customer coordination, ensuring effective communication and seamless interactions.
- Identified and assessed customers' needs, actively seeking opportunities to exceed their expectations and achieve customer satisfaction.
- Handled customer complaints promptly and provided appropriate solutions and alternatives within defined time limits.
- Ensured timely follow-up to ensure resolution and customer satisfaction.
- Executed assigned outbound calling campaigns designed to acquire new customers, and
effectively generating leads for the Business Development team.
- Prepared proposals and contracts, showcasing our value to potential customers.
- Placed orders, tracked their progress, and provided regular updates to customers, ensuring a
smooth ordering process and maintaining customer satisfaction.
- Developed and strengthened customer relationships through regular communication,
addressing inquiries, and proactively identifying opportunities to enhance their experience.
- Managed and updated CRM systems, ensuring accurate and up-to-date customer records and
databases.
- Led the Customer Retention Business, managing contract renewals and annual maintenance
contracts (AMC).
- Conducted studies to better understand customer utilization of the company's products,
analyzing findings, and providing recommendations for improvements.
- Assisted in the production of ongoing competitor analysis and reporting, focusing on pricing and
promotional strategies.
Administrative and Clerical Tasks:
- Responsible for daily coordination of activities related to stationary, collaterals, office supplies, maintenance, and implementing the day to day administrative tasks such as:
- Ensure the proper usage of common areas such as meeting rooms. - Resolve complaints regarding inoperative equipment and/or site related issues.
- Ensure all communication channels are fully functional at all times.
- Maintain integrity and accuracy of databases.
- Assist in the preparation of correspondence, reports, and other complex documents.
Procurement Assistance:
- Source quotations and secure approval after negotiations with suppliers.
- Proactively place order with supplier for routine purchase such as consumables.
- Follow up with supplier until satisfactory delivery of product and/or service.
- Compare prices, specifications, and delivery dates in order to determine the best bid among potential suppliers.
- Calculate cost of orders, and charge or forward invoices to appropriate accounts.
