Mai Abu ElQassem

Professional Services Coordinator Roles:

• Receiving service reports, organizing and maintaining a confidential file system plus filing correspondence and all other customers’ records.
• Review reports, compiling data, and formatting it to provide accurate and helpful information as needed.
• Creating weekly, monthly and annually distribution and utilization reports for the PS workflow.
• Preparing and issuing the monthly transportation and invoices for customers.
• Making and sending annual quotations for all customers and following up with them to renew their annual MS enhancement plan.
• Helped with preparing and keeping all kinds of contracts and agreements.
• Submitting different kinds of incidents, inquires and creating all kinds of orders with Microsoft through all available channels.


Office Manager Roles:

• Providing administrate support to different managers/seniors & juniors, HR and Accounting Departments.
• Preparing the tenders and presentations.
• Responsible for all the stationeries.
• Responsible for all the incoming/outgoing shipments.
• Responsible for the Business Cards for employees.
• Responsible for the filing system.
• Responsible for hotels, flights booking & all Travel arrangements.
• Handled any types of certificates.
• Arranging for required meetings and reserve the meeting room.
• Translating from English to Arabic & vice versa and also writing memos, faxes, & mails.
• Scanned & filed the important documents, certificates and articles.
• Monitor the fax machine & courier's envelops or packages.
• Interacting with the callers, visitors and customers and answering routine questions and inquiries.

Other tasks and activities:
• Telemarketing.
• Telesales.
• Website administration.
• Facebook Page administration.

• Handling phone calls and customers inquiries about our services.
• Meeting clients and fulfilling their needs; inquiries, complaints, making or canceling a reservation, making payments, ordering course-ware, or delivering their certificates.
• Liaison between the branch manager and the Head Office.

• Following and preparing absence sheets and statistics.
• Liaison between the program manager and the instructors.
• Creating class’s lists.
• Troubleshooting premises, instructors and trainees problems.
• Handling program paper work.

I worked as an English Language Teacher for 1 year