Mai Ahmed

• Manage daily flight bookings using Amadeus & NDC systems, including issuing, reissuing, and
cancellations.
• Provide high-quality customer support via phone, WhatsApp, email, and office communication.
• Coordinate with airlines professionally to solve booking issues and secure travel needs.
• Organize over-day and overnight trips to Cairo & Luxor.
• Achieve revenue growth through upselling (insurance, transfers, excursions).
• Handle complex itineraries for VIP clients with discretion and accuracy.
• Recommend suitable travel options based on customer budget and preferences.
• Maintain customer satisfaction by resolving issues quickly and professionally.
• Build long-term client relationships to support company performance targets

• Arranged travel accommodations for groups, couples, executives, and special needs clients,
• Assisted clients with flight changes and cancellations to minimize travel disruptions.
• Delivered outstanding service during high-pressure situations such as assisting clients impacted by flight cancellations or delays.
• Helped customers with passport and visa applications.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients
• Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.

• Provided company information and policies to customers.
• Resolved customer billing errors by researching issues in system, asking open ended questions, and determining root causes of problems.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
• Boosted customer retention rates by providing exceptional service and building rapport with clients.

• Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
• Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Educated customers about billing, payment processing and support policies and procedures.
• Followed up with customers about resolved issues to maintain high standards of customer service.