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Mai Ahmed, Senior Travel Consultant

Mai Ahmed

Senior Travel Consultant·KAYAN TRAVEL,

Egypt

Bachelor's degree, BACHELOR FOR EDUCATION AND ART

Work experience

Total years of experience: 8 years, 2 months

Senior Travel Consultant

April 2023 - Present

KAYAN TRAVEL,

Hurghada, Egypt

April 2023 - Present

• Manage daily flight bookings using Amadeus & NDC systems, including issuing, reissuing, and
cancellations.
• Provide high-quality customer support via phone, WhatsApp, email, and office communication.
• Coordinate with airlines professionally to solve booking issues and secure travel needs.
• Organize over-day and overnight trips to Cairo & Luxor.
• Achieve revenue growth through upselling (insurance, transfers, excursions).
• Handle complex itineraries for VIP clients with discretion and accuracy.
• Recommend suitable travel options based on customer budget and preferences.
• Maintain customer satisfaction by resolving issues quickly and professionally.
• Build long-term client relationships to support company performance targets
Company industry:
Airlines
Job role:
Customer Service and Call Center

Travel Agent

March 2021 - April 2023

AGHA TOURS

Hurghada, Egypt

March 2021 - April 2023

• Arranged travel accommodations for groups, couples, executives, and special needs clients,
• Assisted clients with flight changes and cancellations to minimize travel disruptions.
• Delivered outstanding service during high-pressure situations such as assisting clients impacted by flight cancellations or delays.
• Helped customers with passport and visa applications.
• Organized memorable and exquisite travel itineraries and vacations for high-level clients
• Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
Company industry:
Hospitality & Accomodation

Customer Service Executive

March 2019 - July 2020

TELECOM EGYPT-EGYPT

Hurghada, Egypt

March 2019 - July 2020

• Provided company information and policies to customers.
• Resolved customer billing errors by researching issues in system, asking open ended questions, and determining root causes of problems.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
• Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
• Boosted customer retention rates by providing exceptional service and building rapport with clients.
Company industry:
Telecommunications

Customer Service and Sales

August 2017 - December 2018

Vodafone - Egypt

Hurghada, Egypt

August 2017 - December 2018

• Enhanced customer satisfaction by addressing inquiries and resolving issues promptly and professionally.
• Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Educated customers about billing, payment processing and support policies and procedures.
• Followed up with customers about resolved issues to maintain high standards of customer service.
Company industry:
Telecommunications
Job role:
Sales

Education

South Valley University

July 2017

July 2017

Bachelor's degree, BACHELOR FOR EDUCATION AND ART

Egypt

SouthValley University

July 2017

July 2017

Bachelor's degree, History

Egypt

Skills

Sales

Expert

Airlines

Expert

Hotel Reservations

Expert

Travel Services

Expert

Customer Service

Expert

BILLING

Expert

Microsoft Office

Intermediate

Amadeus

Intermediate

COORDINATING

Expert

BOOKING (RESOURCE PLANNING SOFTWARE)

Expert

CUSTOMER SATISFACTION

Expert

CUSTOMER SERVICE

Expert

EMPATHY

Expert

NATIONAL DRUG CODE (NDC)

Expert

REVENUE GROWTH

Expert

SALES

Expert

UPSELLING

Expert

Online Travel

Expert

Problem Solving

Intermediate

Travel Planning

Intermediate

Marketing

Beginner

team work

Expert

solve problems

Expert

Galileo

Beginner

Airlines

Expert

Travel

Expert

Tourism

Expert

Ticketing

Expert

Hotel Reservations

Intermediate

Social profiles

Languages

Arabic

Native Speaker

English

Intermediate

Training and Certifications

Training
visa training course
Jul 2025