Mai AL-Weshah, PMP

Senior After Sales Consultant - Business enterprise unit at Orange Jordan

• Jordan - Amman
• My current job since August 2009

 Negotiate with all related entities as required to resolve complaints or to satisfy requirements of an unusual or abnormal nature.

 Deep technical understanding of orange products and services on one hand, and a full understanding of the customer’s requirements on the other, and the ability to propose and build options in coordination with all relevant departments to meet these requirements in a timely fashion

 Receive the monthly reports (prepared by the hot line) about the faults of the lines, to avoid Repeated Faults, and to find a permanent Solution.

 Suggest Network upgrade to satisfy clients Network quality.

 Answer customers complains and inquires (if any) about the faults, financial, Billing, and Network Quality to insure proper After Sales proceeding.

 Monitor, analyze customer network & orange business services & provide him with the needed support, consultancy & reports.

Provide the needed, timely technical and logistic support for the strategic and Key account manager

Project Manager at Orange Jordan

• Jordan - Amman
• My current job since July 2012

Handling all TMO ( Fiber Projects) projects for B2B by :
1. Define project scope: goals and objectives
2. Identify and specify tasks/sub-tasks
3. Estimate resource requirements
4. Identify and allocate resources
5. Prepare and execute a project plan
6. Manage critical paths on the project plan
7. Ensure project completion on time and Up to the customer satisfaction

Senior processes and Projects analyst at Orange Jordan

• Jordan - Amman
• My current job since April 2014

Quality Management System Manager at Orange - Jordan

• Jordan - Amman
• My current job since January 2014

Quality Management System Manager at Orange - Jordan

• Jordan - Amman
• My current job since January 2014

technical support Engineer at INTRACOM-JORDAN

• Jordan
• January 2008 to August 2009

1.Receive equipments, download applications, and ensure it’s functioning well.
2.Provide services to users, solve their technical problems (Hardware + Software).
3.Modernize computer network at the company regularly to suite its strategies and plans.
4.Troubleshoots application errors
5.Acronis True Image Backup and Recovery Solutions
6. RedHat Linux Enterprise 4 + VMware
7. Microsoft Products and MSCE (Self Study)

technical support at ministry of public works and housing

• Jordan - Amman
• August 2007 to January 2008

mantainance, computer formatting, installing programs and network issues