technical support
Arabia insurance jordan
Total years of experience :18 years, 5 Months
provide all needed support to the company's departments regarding hardware and software issues
provide all needed support to the company's departments regarding hardware and software issues
Windows98/Me/2000/Xp/VISTA/SEVEN/WINDOWS SERVER2003/WINDOWS SERVER 2008, Microsoft office 2000 / XP / 2003 / 2007/2010 use, installation and management.
Computer Software and Hardware installation and update
Administrating and Managing Networks software and hardware (Switches, cabling .connections, security, firewall. . . .Etc)
Provide necessary system (Forms, reports, database) support to all users within the company to maintain efficient workflow and follow up with the company provided the software to solve stuck issues.
Communicating with third party technical specialists.
Processing and installation of new Desktops and transfer old data if needed and create a new domain user and e-mail for the new employees and stop the old users in case of resignation and make sure to backup all his\her data before leaving.
Working on the company's backup and disaster recovery plan.
Apply the security systems and follow them up to make sure they are working effectively and up to date.
Provide support for printers, scanners, photocopiers, faxes and any other related devices.
Follow up new accounts and link them to the needed offices.
Enter needed data on the Insurance Regulatory Commission modules monthly.
Withdraw third parity polices data from Federation system and upload them to our system.
Withdraw claims data from our system and send them to the Jordan Insurance Federation to upload them to their system.
Follow up the shareholders system and data and prepare for the meetings when needed.
Follow up old COBOL system to provide old reports from it when needed.
Helping other departments in extracting monthly, quarterly and the audits reports.
Follow-up to the social network Web page (Facebook) .
Provide support to the branches as they are linked to the head office and working on the same system.
Follow up security cameras and time attendance Software and Hardware.
Maintaining equipment for inventory such as adapters and cables.
Marine insurance certificate
Microsoft certified professional
graduated with a very good grades
